ServiceNow Business Analyst

5 months ago

Greater Bengaluru Area, India Brillio Full time

ROLE OBJECTIVE & DELIVERABLES:

The ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform based upon Client requirements. This will comprise of capturing business requirements in the form of stories, working with the scrum master and the development team to oversee build of the stories, as well as testing configured functionalities end to end as soon as these have been developed.

Main duties

  • Work closely with Clients to understand and translate their business and technical requirements
  • Organise and own workshops, capturing the output in the form workflows, minutes, actions, decisions, issues and risks
  • Provide creative solutions to resolve business problems via agreed Client requirements on the ServiceNow platform, utilising existing Out of the Box capabilities, process gaps (ITIL or equivalent) and cultural challenges (people)
  • Create use cases and document requirements as Stories for the Client to ratify and the Development Team to configure/build
  • Assist in the documentation of integration requirements between systems for configuration by development teams
  • Organise and own the scrum process (e.g., stand-ups, burndowns & story pointing)
  • Build and own development sprints, technical development stories and any technical build documentation needed as part of a customer engagement
  • Support the technical delivery of transformation projects based on the ServiceNow platform
  • Review development outputs, e.g., forms and workflow
  • Drive the testing of process & own the defect log
  • Support for UAT with project team members
  • Manage and oversee workstream risks, issues and client reporting, supporting Delivery Lead
  • Provide guidance to junior resources and assist in growing and strengthening the practice capability.

KEY SKILLS & EXPERIENCE:

Must Have

  • Strong knowledge of the ServiceNow Platform (especially ITSM and CMDB) and the potential value and benefits that can be delivered to Clients, either OOB or with minimum customisation
  • Maintain knowledge in line with each ServiceNow upgrade, patch, enhancement, and new product lines
  • Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
  • Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts
  • An aptitude for problem solving
  • Skilled in conducting / leading workshops of minimum of 10 people
  • Can communicate both verbally and in written form clearly and informatively and listen
  • Expert organisational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
  • Decompose high-level information into details
  • Ability to articulate technical IT changes in clear and simple manner to business stakeholders.
  • Ability to define problems, collect data, establish facts in a structured way for detailed analysis
  • Ability to analyse large amounts of complex information in order to reach valid and justifiable conclusions
  • Experience of working in an Agile methodology and applying Agile practices where applicable
  • Understanding of the ‘end to end’ view of how business processes are supported by tools and applications.
  • Practical experience of documenting process maps using Visio or other tooling.
  • Knowledge of Microsoft Office application suite software (MS Word, Excel, PowerPoint and Visio)

Should Have

  • Fundamental understanding of the implications of applications architecture and other technical considerations.
  • ITIL V3 or V4 Foundation certification
  • Business Analysis centric qualifications e.g., BCS or IIBA
  • ServiceNow Certified System Administrator
  • Scrum or Agile certification
  • Developer or Architect experience

  • ServiceNow Business Analyst

    5 months ago

    Greater Bengaluru Area, India Brillio Full time

    ROLE OBJECTIVE & DELIVERABLES: The ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform based upon Client requirements. This will comprise of capturing business requirements in the...

  • ServiceNow Business Analyst

    1 week ago

    Bengaluru, Karnataka, India DELL Full time

    Job SummaryWe are seeking a detail-oriented and experienced ServiceNow Business Analyst to join our dynamic team at Dell. This role combines the responsibilities of ensuring the quality of ServiceNow platform implementations through thorough testing and contributing to the enhancement and optimization of business processes using ServiceNow...

  • Business Analyst

    4 weeks ago

    Delhi NCR/Gurgaon/Gurugram/Noida/Greater Noida/Faridabad, IN LanceSoft, Inc Full time

    Job Description : Inviting applications for the role of Service Now Business Analyst - ITSM & HAM ProResponsibilities :- Collaborate with IT stakeholders to gather business requirements related to the ITSM module and HAM pro module in ServiceNow.- Conduct interviews, workshops, and requirement gathering sessions with stakeholders to understand their needs...

  • Business Analyst

    3 weeks ago

    Delhi NCR/Gurgaon/Gurugram/Noida/Greater Noida/Faridabad, India LanceSoft, Inc Full time

    Job Description : Inviting applications for the role of Service Now Business Analyst - ITSM & HAM ProResponsibilities :- Collaborate with IT stakeholders to gather business requirements related to the ITSM module and HAM pro module in ServiceNow.- Conduct interviews, workshops, and requirement gathering sessions with stakeholders to understand their needs...

  • Business Analyst-ServiceNow

    3 weeks ago

    Bengaluru, India Ecolab Full time

    The Senior Business Analyst will join the ServiceNow Stakeholder Engagement team. In this role you will partner with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering and design sessions,...

  • Business Analyst-ServiceNow

    2 weeks ago

    Bengaluru, India Ecolab Full time

    The Senior Business Analyst will join the ServiceNow Stakeholder Engagement team. In this role you will partner with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering and design sessions,...

  • Business Analyst-ServiceNow

    3 weeks ago

    Bengaluru, India Ecolab Full time

    The Senior Business Analyst will join the ServiceNow Stakeholder Engagement team. In this role you will partner with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering and design sessions,...

  • ServiceNow Business Analyst Role

    4 days ago

    Bengaluru, Karnataka, India APN Consulting Inc Full time

    Job Title: ServiceNow Business AnalystAbout the RoleAPN Consulting Inc is seeking a skilled ServiceNow Business Analyst to join our team. As a ServiceNow Business Analyst, you will be responsible for implementing and managing the ServiceNow CSM module.Key ResponsibilitiesImplement and manage the ServiceNow CSM moduleAnalyze and improve business...

  • ServiceNow Business Analyst

    3 weeks ago

    Bengaluru, India MNR Solutions Private Limited Full time

    Position : ServiceNow Business AnalystLocation : Skills : ServiceNow Business Analyst, ServiceNow Functional Consultant,ITSM,ITOM,SPM Job Description :- As a ServiceNow Business Process Consultant operating across the enterprise within the capability team, you will be responsible for assisting organizations in adopting service management and asset...

  • ServiceNow Business Analyst

    2 weeks ago

    Bengaluru, Karnataka, India HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Full time

    Job SummaryWe are seeking a talented IT individual to join our team as a ServiceNow Business Analyst. In this role, you will work closely with process managers, product owners, and other stakeholders to understand their functional requirements and translate these requirements into functional specifications for the ServiceNow delivery teams to deliver.Your...

  • ServiceNow Business Analyst

    2 weeks ago

    Bengaluru, Karnataka, India HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Full time

    Job Description:Hitachi Energy IT is embarking on an IT Transformation program to establish a new global IT environment. We are seeking a skilled IT professional to contribute to building and operating a cutting-edge IT function that meets our future needs.As a ServiceNow Business Analyst, you will collaborate closely with process managers, product owners,...

  • ServiceNow Business Analyst

    1 week ago

    Bengaluru, Karnataka, India HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Full time

    Job Description:Hitachi Energy IT is embarking on an IT Transformation program to establish a new global IT environment. We are seeking a skilled IT professional to contribute to building and operating a cutting-edge IT function that meets our future needs.As a ServiceNow Business Analyst, you will collaborate closely with process managers, product owners,...

  • ServiceNow Business Analyst

    4 months ago

    Bengaluru, India PhonePe Full time

    JOB DESCRIPTION:We are looking for a highly skilled and experienced ServiceNow Business Analyst specializing in Governance, Risk, and Compliance (GRC) with 4-5 years of experience. The successful candidate will play a crucial role in analyzing business needs, gathering requirements, and developing solutions to ensure our clients' GRC processes are efficient...

  • Business Analyst-ServiceNow

    1 day ago

    Bengaluru, India Ecolab Full time

    TheSenior Business Analystwill join the ServiceNow Stakeholder Engagement team. In this role you will partner with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering and design sessions, and...

  • ServiceNow Business Analyst

    4 months ago

    Bengaluru, India PhonePe Full time

    JOB DESCRIPTION:We are looking for a highly skilled and experienced ServiceNow Business Analyst specializing in Governance, Risk, and Compliance (GRC) with 4-5 years of experience. The successful candidate will play a crucial role in analyzing business needs, gathering requirements, and developing solutions to ensure our clients' GRC processes are efficient...

  • ServiceNow Business Analyst

    4 months ago

    Bengaluru, India PhonePe Full time

    JOB DESCRIPTION: We are looking for a highly skilled and experienced ServiceNow Business Analyst specializing in Governance, Risk, and Compliance (GRC) with 4-5 years of experience. The successful candidate will play a crucial role in analyzing business needs, gathering requirements, and developing solutions to ensure our clients' GRC processes are...

  • ServiceNow Business Analyst

    4 months ago

    Bengaluru, India PhonePe Full time

    JOB DESCRIPTION:We are looking for a highly skilled and experienced ServiceNow Business Analyst specializing in Governance, Risk, and Compliance (GRC) with 4-5 years of experience. The successful candidate will play a crucial role in analyzing business needs, gathering requirements, and developing solutions to ensure our clients' GRC processes are efficient...

  • ServiceNow Business Analyst

    5 months ago

    Bengaluru, India HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Full time

    Description : Mission Statement: Hitachi Energy IT have initiated an IT Transformation program for the set up and migration to a new “stand alone” global IT environment. We are looking for a talented IT individual to be part of building and operating a new IT function equipped to meet our future needs. As a ServiceNow Business Analyst your role...

  • ServiceNow Business Analyst

    6 days ago

    Bengaluru, India APN Consulting Inc Full time

    Title- ServiceNow Business AnalystLocation- RemoteDuration- ContractJob DescriptionCSM module exp is required

  • ServiceNow Business Analyst

    2 days ago

    Bengaluru, Karnataka, India KPMG India Full time

    About KPMG IndiaKPMG entities in India are professional services firms affiliated with KPMG International Limited. Our professionals leverage the global network of firms, conversant with local laws, regulations, markets, and competition. KPMG has offices across India, offering services to national and international clients in various sectors.We strive to...