Information Technology Services Manager

3 weeks ago


Bengaluru, Karnataka, India Tata Consultancy Services Full time

Greetings from TATA Consultancy ServicesJob Title: ITSM AdministratorExperience Range : 5- 6 YEARSJob location: BangaloreJob Description:Minimum 5 years of experience in service management lifecycle management.Strong knowledge of ITIL processes (Incident, Service Request, Change, and problem management).Familiarity with IT service desk operations and ticketing systems.Manage Incident, Request, Problem, Change, processes which is implemented.Good to have knowledge on Asset and Configuration Management.Develop reports and dashboards to track ITSM metrics and improve service efficiency.Provide Level 1 support for ManageEngine ServiceDesk Plus, assisting end-users with incidents, service requests and changes.Assist in user account management, role-based access control for ITSM tool.Assist in documenting FAQs, knowledge base articles, and user guides.Collaborate with internal teams to improve ITSM workflows and efficiency.Managing Major Incidents, ensuring that they are logged, progressed, updated, expedited, and resolved within the scope of the SLA



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