Collections Manager
3 weeks ago
Job Description:
We are in search of a Junior Collection Specialist to join our team, supporting the collection and recovery processes.
Key Responsibilities:
- Assist in conducting collections, including following up on overdue payments from customers.
- Learn to allocate contracts to agencies under the guidance of senior team members.
- Accompany senior team members on field visits for customer interactions and collections.
- Aid in maintaining customer data and records in systems and databases.
- Assist in monitoring communication channels for undelivered messages and take appropriate actions.
- Learn to update payment records in the system and assist in issuing receipts to customers.
- Support reconciliation of payments and ensure timely application in the system.
- Assist in adhering to audit processes related to collections under supervision.
- Help in managing cash registers, receipt books, and payment records for the branch.
- Learn about the appointment and monitoring of collection/recovery agencies
- Learn to conduct visits to relevant authorities for complaint resolution.
- Support in monitoring and updating PTP tracker data as required.
- Assist in collating payment files for processing by operations.
- Provide support in vendor management activities, including documentation and audits.
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