Operations Support

2 weeks ago


Greater Kolkata Area, India House Of Edtech Full time

Responsibilities:

  • Schedule and organize webinars, coordinating with presenters, participants, and technical teams for smooth execution and platform setup.
  • Offer technical support to participants and presenters, troubleshoot platform, connectivity, and software issues, and maintain a knowledge base for quick resolution.
  • Respond to participant inquiries via email, chat, and phone, assist with onboarding, gather feedback for improvement, and address customer concerns effectively.
  • Stay updated on educational technology trends, contribute to webinar process improvements, and participate in training to enhance skills and efficiency.

Skills Required:

  • Excellent in English.
  • Proficiency in MS Excel/G-Sheets and MS Word/Google Docs.
  • Familiarity with Power BI and AI concepts is a plus.
  • Ability to troubleshoot technical issues and provide effective solutions.
  • Freshers- 2 Years
  • Previous experience in a customer service or support role is a plus.
  • Bachelor’s degree in Business/Computer Applications/Technology.
  • Personal laptop for work.

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