Call Center Representative

5 days ago

Mumbai, India DCAI Full time

We’re Hiring: Remote Customer Service Executive (India-Based | U.S. Dental Practice)Location: Remote – Work from Home (India)Schedule: Monday to Friday | 8:00 AM – 5:00 PM CST (Evening Shift – India Time), Saturdays as neededSalary: Approx. ₹40,000/monthCompany: U.S.-Based Dental OrganizationAbout the Role:We are looking for a professional, empathetic, and detail-oriented Customer Service Executive to join our U.S.-based dental care and implant organization.This role is ideal for someone who enjoys helping patients, managing communication, and ensuring smooth coordination between teams. You will be the first point of contact for patients, creating a positive and professional experience that reflects the quality of our dental practice.Key Responsibilities:Handle incoming and outgoing patient calls with professionalism and courtesySchedule, confirm, and manage patient appointments in the systemProvide accurate information about treatments, insurance, and office policiesMaintain detailed and accurate patient recordsCoordinate with front desk, insurance, and clinical teams to ensure smooth operationsFollow up on treatment plans, recalls, and outstanding paymentsEnsure all interactions meet company communication and service standardsAssist with administrative tasks and reporting as neededCollaborate with U.S.-based offices and teamsImportant – Please Read Before ApplyingDo not apply if you:Do not have excellent English communication skills (spoken & written)Do not have a power backup (inverter) and stable high-speed internet connectionDo not send a voice recording (audio introduction) with your applicationWe are only considering extraordinary candidates who are confident communicators, reliable, detail-oriented, and tech-savvy enough to handle U.S. patient communication effectively.Required Skills & Qualifications:Fluent in English (spoken and written)Minimum 1–2 years of experience in customer service, call center, dental, or healthcare environmentExcellent listening, empathy, and problem-solving skillsStrong multitasking and time management abilitiesProficiency in MS Office and phone systemsPreferred:Experience in dental or medical industry is a plusKnowledge of dental billing or practice management softwareHow to Apply (Strictly Enforced):Send the following via WhatsApp: +1 281-496-9576Your ResumeA short Audio Introduction — include your name, background, and why you’re the right fitApplications without a voice recording will NOT be accepted or reviewed.This step is mandatory.

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