Business Intelligence Specialist

3 days ago


Gurgaon, Haryana, India Brillio Full time

About the Role:

We are looking for an experienced Adobe Customer Journey Analytics (CJA) Developer to support a Managed Services engagement. The ideal candidate will be responsible for configuring, optimising, and maintaining Adobe CJA within Adobe Experience Platform (AEP) to deliver real-time, cross-channel insights. This role requires expertise in data ingestion, schema design, and analytics workflows within a managed services environment.

Implement and manage Adobe Customer Journey Analytics (CJA) within a Managed Services framework. Develop real-time data pipelines, schemas, and connections to integrate online and offline data sources into CJA. Configure and maintain Data Views, Filters, and Attribution models to enable deep customer journey insights. Work closely with Adobe Experience Platform (AEP), Real-Time CDP, and Adobe Analytics for seamless data activation. Monitor and troubleshoot data ingestion, identity stitching, and reporting issues. Collaborate with marketing, data science, and IT teams to define KPIs, dashboards, and reporting automation. Ensure compliance with privacy regulations (GDPR, CCPA) and governance best practices. Provide ongoing support, documentation, and training for end users and stakeholders. Optimize Managed Services processes, including incident management, monitoring, and performance tuning.

Responsibilities:

  • Implement and manage Adobe Customer Journey Analytics (CJA) within a Managed Services framework.
  • Develop real-time data pipelines, schemas, and connections to integrate online and offline data sources into CJA.
  • Configure and maintain Data Views, Filters, and Attribution models to enable deep customer journey insights.
  • Work closely with Adobe Experience Platform (AEP), Real-Time CDP, and Adobe Analytics for seamless data activation.
  • Monitor and troubleshoot data ingestion, identity stitching, and reporting issues.
  • Collaborate with marketing, data science, and IT teams to define KPIs, dashboards, and reporting automation.
  • Ensure compliance with privacy regulations (GDPR, CCPA) and governance best practices.
  • Provide ongoing support, documentation, and training for end users and stakeholders.
  • Optimize Managed Services processes, including incident management, monitoring, and performance tuning.

Qualifications:

5+ years of experience with Adobe Customer Journey Analytics (CJA) and Adobe Experience Platform (AEP).

Required Skills:

  • Strong expertise in data ingestion, schema modeling, and connection management in AEP.
  • Experience with data transformation, stitching, and cross-channel journey analysis.
  • Hands-on experience integrating Adobe CJA with Adobe Analytics, Adobe Target, and other Adobe Experience Cloud tools.
  • Strong knowledge of SQL, JSON, and REST APIs for data manipulation and integrations.
  • Familiarity with Real-Time CDP, Identity Service, and Data Governance in AEP.
  • Experience working in a Managed Services environment, handling incident resolution, performance tuning, and SLA-based support.
  • Strong troubleshooting skills and ability to optimize data workflows, segmentations, and dashboards.

Please share CV to anupa.dhing@brillio.com



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