Information Security Manager
3 weeks ago
Amex: Event Manager - Information Security - Bengaluru (Upendra)
Information Security Managers know security is a top priority for our business, our partners, and customers. As cyber-attacks increase and compliance is rigorously implemented, they strive to stay ahead of what’s next to protect our brand and future. The IT Risk Assessment & Operational Risk Event Management Team has the responsibility for coordinating the issue management function across all American Express Technology functions. The team provides end-to-end resolution and governance for all Operational Risk Events (ORE) and Corrective Action Plans (CAP) including strengthening the control environment while enabling growth and ensuring flawless customer experiences.
On a daily you will be asked to:
- Perform hands-on issue resolution management, guidance, and monitoring of various Capabilities to ensure ORE and CAP guidelines and landmarks are met timely and align with governance and compliance mandates.
- Collaborate with key team members on operational risk processes for Technology, such as loss events and compliance issues and ownership of events.
- Manage and facilitate ownership issues and concerns in risk and Bank forums.
- Facilitate and Lead Technology Ops Excellence risk and governance forums
- Support Technology partners to ensure that effective Issue resolution (via Loss Event and Corrective Action management) is implemented
- Build and maintain excellent relationships across Technology and Business Unit Operational Excellence teams
- Work closely with senior leaders and their representatives to ensure appropriate risk management, mitigation and/or elimination
- Ensure deliverables satisfy objectives and the expectations of a variety of partners, including the CIO, CISO and other senior leaders within Technology and other areas.
- Partner with key technology leads to implement process improvements and controls across Technology as related to OREs.
- Perform thematic root cause analysis and collaborate on recurring technology caused events to identify unmitigated risks and areas for control enhancements.
- Lead process redesign efforts to ensure detailed and timely documentation and analysis of OREs and CAPS which includes the identification of relevant risks and implementation of mitigating controls.
Qualifications:
- Cyber security knowledge
- CISA, CISM, or CRISC
- 3-5 years of risk management, controls analysis, and/or 5+ years issue management/remediation experience required
- Experience with the development and/or assessment of IT General Controls
- Deep understanding of compliance, risk management and internal IT control frameworks
- Outstanding ability to engage, educate, influence, and collaborate across organizations
- Experience in assessing technology risks and responding through development of controls
- Experience working with audit, compliance, operational risk, regulatory, and/or control functions
- Solid ability to synthesize large amounts of data into short key messages and identify and analyze related trends
- Consistent record of adjusting quickly to shifting priorities, multiple demands, ambiguity and rapid change
- Strong interpersonal and partnership skills / ability to develop relationships with peers in business unit and central operational risk management group
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