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Director of Delivery

1 month ago

Chennai, India Qrata Full time

Role: Global Director of Delivery (Procurement Services)

Location: Chennai


About the Role:

1. Leadership and Team Management

● Manage a diverse team of procurement professionals across multiple shifts

● Provide guidance, mentorship, and development opportunities to team members to foster a high-performing culture

● Set clear objectives and KPIs for the team and ensure they are met or exceeded consistently


2. Strategy and Execution

● Identify opportunities for cost savings, process improvements, and operational efficiencies within the procurement function

● Oversee the procurement process from request to negotiation, ensuring compliance with customer processes/policy


3. Customer Relationship Management

● Build and maintain strategic relationships with key customers in India to optimize the experience we are providing

● Collaborate with the customer success team to understand the customer procurement needs and ensure alignment with how we are executing


4. Operational Excellence

● Drive operational excellence in procurement operations by implementing best practices, standardizing processes and other technology solutions

● Monitor performance to identify trends, risks, and opportunities for improvement

● Act as an advisor to service delivery managers to meet schedules or resolve technical or operational problems

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