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Technical Support Manager

3 months ago


Coimbatore, India Bull Machines Pvt Ltd Full time

Roles & Responsibilities :


  • Technical support for field (Hydraulics & Electrical)
  • Dealer Engineer/Service Engineer Support to increase the on time support.
  • Dealer Support for capturing the field issues and prepare trouble shooting chart
  • Videos prepare for trouble shooting
  • Service Bulletin Prepare & Train to field team
  • Field Tracker follow up
  • Retro fitment follow up
  • Product feedback collection and working with R & D and plant team on improvements
  • To be increase the FIR Quality
  • Customer satisfaction


Required Skills:

  1. Trouble shooting Analysis
  2. Analytical Skills
  3. Team handling
  4. Customer Handling
  5. Leadership Skills
  6. MS -Excel Knowledge
  7. Good Communication skills
  8. Hindi & English - Mandatory
  9. Knowledge in Transmission,axles,Valves and other hydraulics and electrical components