Gold Loan Officer

- Responsible for Loan processing at his/her respective Branch,

- Achievement of Renewal targets and support the overall achievement of branch target

- End to End Process management including handling Audit and Compliance guidance.

- Ensure the branch/DST personnel are trained on the required process periodically.

- Handle the audit regarding JDL and ensure correction if any

Key Accountabilities (List the expected end results or KPIs that the job holder is expected to achieve

for this job. Do not list more than 5)

 Handling Entire Gold Loan Operations at the Branch.

 Monthly Disbursement and Book Targets of mapped Branch

 To ensure that each Loan Transaction is done as per defined Product, Process guidelines and

fully compliant

 Calling up Renewal base and ensuring renewal conversion as per Targets, with minimal/no

attrition

 Handling all Gold Loan Audit and Compliance related matters.

 Support Branch through Appraiser Identification/Onboarding and ensure Marketing

Collaterals / Stationary are available as per requirement.

Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear

understanding of the level of responsibility, complexity, creativity and analysis performed in this

position.)

 Handling Gold Loan Customers in the Branch, explain Product Features, handling queries

from customers, support in documentation and End to End Loans processing in LOS.

 Clear and resolve all Audit queries, FCU queries

 Handle Gold Loan Customer servicing

 Responsible for Insurance Cross Sell targets

 Manage the training agenda for the branch to ensure the Branch staff/DST are following the

required procedures