Workday Analyst

Job Description – Workday Analyst

System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective resources of over 1,200 associates covering the full spectrum of IT expertise, we anticipate and meet the unique needs of our clients, consistently delivering exceptional quality that exceeds expectations.

Job Summary

Our client is seeking a strong Senior Workday Analyst to assist Workday HCM project post go live and they are adding 3-4 Countries. This individual will work closely with the workstream leads and vendor implementation partner to revamp business processes to support the project. This hands-on technical role demands excellent knowledge of HR business processes and methodologies along with a strong analytical and reporting background. The candidate will have direct hands on experience in Workday HCM process design, configuration and implementation. They partner with diverse business stakeholders to lead numerous projects to increase business efficiency and automate business processes in Workday. They have excellent collaboration, problem solving and advanced technical skills. They provide technical guidance, are hands on, and respond to end user requests for new features, problem investigation, security configuration and complex reports.

Responsibilities

• Manage the end-to-end technical support for Workday HCM, including but not limited to: Core HCM Business Processes (Onboarding, Hire, Termination, Change Job), User Security, Core HCM meta data and organizational set up while exercising functional knowledge to highlight downstream impacts to Time & Absence, Benefits, Payroll and third-party systems
• Ability to step into other functional areas when needed and utilize community to effectively hands on learn new features
• Work closely with the business teams to understand functional requirements and execute them through successful implementation, testing and deployment with required documentation
• Be able to run small to medium scale projects completely independently whilst using sound judgment to escalate issues when necessary
• Leverage business knowledge and expertise to identify opportunities for process improvements
• Assist in resolving User ?How To? questions and create relevant job aids/training/communications aids/learning/communications
• Troubleshoot problems, test, and work with business to resolve issues
• Act as a technical expert and advise stakeholders of best practice solutions for various business needs
• Log, route, and maintain tickets in ticket tracking system; ServiceNow experience a plus
• Configure and administrate data security and comply with policies and procedures
• Design and develop custom reports as required for business users and senior executive management
• Provide guidance and training to business teams on the future capabilities of the Workday and adoption blueprint
• Coordinate feature/function cases with Workday and perform Workday Release tasks (2x per year)
• Act with speed, while balancing quality and compliance
• Don’t put too much weight on the titles. Strong, well-rounded over-all knowledge of HCM and associated modules.
• we need someone to attend meetings, assess impact and change, etc. to our new Workday HCM system
• as well as up and downstream impacts. Best Practices, Change Management.. We are expanding globally and therefore, we will need to adjust our
• systems (minimally) to be able to handle a wider global footprint.
• This is Project Arrow and the doing a Global expansion that includes UK, Germany, Canada and The Netherlands which is the big one.

Responsibilities

1. Ensure proper requirements are gathered, documented and clearly state the needs of the business
2. Translate requirements and processes into realistic, innovative business and system design solutions
3. Ensure designs are well documented and socialized with technical teams to achieve alignment on approach and future strategy
4. Work closely with all technical teams involved and close gaps quickly to speed up the system development process.
5. Ensure unit testing and integration testing including the documentation of unit test plans and evidence of testing is completed
6. Conduct quality assurance testing of application and integrations prior to business testing and provide signoff
7. Assist with the user acceptance testing for major initiatives, small projects and enhancements ensuring that the final solution delivers against business requirements.
8. Serve as the conduit between the internal functional owner community and the software development team(s) through which requirements flow and are designed, built and tested.
9. Keep project manager and other critical members of the team updated on task status and ensure risks and issues are logged and tracked
10. Provide input to project plan and create implementation plans for larger more complex deployments
11. Provide post go live / hyper-care support with ability to troubleshoot issues with critical thinking in pressure situations

Business Technology Planning

1. Support G&A IT leadership to identify gaps in existing processes, determine disposition (major project, small project, enhancement) and provide recommendations for future process & technology improvements.
2. Build and maintain relationships with assigned customers.
3. Develop and continually strengthen deep knowledge of HR and Service application technologies and business processes for assigned areas.
4. Act as a workstream lead to ensure plans that support key process areas meet business requirements now and for the future.

Qualifications

1. 10+ years of proven HR experience working as a technical lead and experienced systems analyst for major projects
2. Strong experience with core HR processes and supporting technology platforms
3. 6+ years of strong hands-on technical foundation experience with Workday HCM yet primary skill is as a functional analyst
4. 2+ years of experience with ServiceNow or similar cloud application
5. 2+ years of Beeline experience a plus
6. Technical expertise with application development to assist with the design and specification development desired
7. Ability to analyze and document complex business processes
8. Experience documenting process and system flowcharts in Visio required
9. Experience facilitating, supporting and ensuring traceability with requirements exists during testing phases (SIT, UAT, etc.); experience using testing tools a plus
10. Strong ability to collaborate with G&A IT leaders, business leadership, senior technologists, to define business processes, analyze operational efficiencies, implement creative solutions and measure delivery results.
11. Ability to think analytically, a proactive problem solver.
12. Ability to creatively and constructively challenge/influence technical designs to ensure simplicity and supportability.
13. Collaborative, agile mindset to drive speedy, creative and efficient use of technology and data to drive business value.
14. High degree of business acumen and urgency to act.
15. Capable of translating and presenting technical concepts into practical business terms in both small and large group settings.
16. Well organized individual who can prioritize tasks and cut through details to identify units of work needed to complete the project
17. Excellent communications skills are essential
18. A "get-it-done" attitude; ability to juggle multiple high priority tasks quickly
19. Ability to work independently as well as part of a team
20. Bachelor’s Degree required
21. Certifications a plus in cloud technology applications (Workday HCM, AWS, ServiceNOW, etc.)

Why System Soft Technologies?

At System Soft Technologies, we are united by diversity, inclusion, transparency, respect, integrity, and a deep passion for our clients and team members. Our growth is fueled by your professional development as we collaborate, share ideas, innovate, and invest in our future together. By building meaningful partnerships with our people, we embrace a common purpose to amplify ambitions, expand horizons, and exceed our goals. This synergy keeps us agile, ahead of the competition, and leaders in our industry. Our continued success starts with you.

System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.