Client Servicing Manager

1 week ago

Noida, India WIKREATE WORLDWIDE PRIVATE LIMITED Full time

Responsibilities:· Serve as the main point of contact for clients throughout planning and execution· Build and maintain strong client relationships through clear and effective communication· Collaborate with internal teams to meet client requirements.· Conduct client meetings to understand their event needs and preferences· Ensure timely project delivery and conduct quality checks· Provide excellent after-sales service to foster client satisfaction· Create a smooth onboarding experience for new clients· Maintain regular communication with clients via calls, emails and meetings· Address client concerns and identify solutions to enhance product acceptance· Keep accurate records of client interactions and details· Respond to client inquiries promptly and professionallyQualifications:· 4+ years prior experience in client servicing or similar roles· Proven experience in a leadership role is required· Excellent communication skills and the ability to anticipate the needs of customers· Must demonstrate strong analytical thinking skills· Should possess strong problem-solving skills and the ability to make sound judgement calls· Superior organizational and time management skills· Knowledge of customer service programs and databases, or the ability to learn new software quickly· Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience· Experience in a Digital Marketing agency is preferred· Experience with Healthcare clients is a plus

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