Customer Support Specialist(E commerce)

5 days ago

New Delhi, India BolsterBiz Full time

Company Description

BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services.

 

Position Summary:

The Customer Support Agent is responsible for delivering exceptional service across multiple sales and social channels, including Shopify, TikTok Shop, Amazon, Walmart, Target, and various social media platforms. This role focuses on timely resolution of customer inquiries, accurate order management, proactive community engagement, and contributing to data-driven insights. The agent will collaborate closely with the Customer Support Manager to improve processes, implement automations, and enhance the overall customer experience and brand reputation.

Key Responsibilities:


  • Respond to customer inquiries through platforms such as Re:Amaze, Shopify Inbox, TikTok Shop, and social media channels
  • Resolve customer complaints with empathy, professionalism, and a solution-oriented approach
  • Process returns, replacements, and recycling program codes in a timely manner
  • Monitor and track orders, including identifying fraud risks, errors, and updating order status
  • Manage community engagement by responding to comments and direct messages across platforms like TikTok, Meta, and others
  • Review customer feedback and product reviews, escalating trends and recurring issues
  • Contribute to data-driven insights by supporting ticket tagging, tracking sheets, and reporting processes
  • Handle ticket management, including customer inquiries, complaints, returns, and replacements
  • Perform order monitoring by reviewing daily orders for fraud risk, errors, and fulfillment issues
  • Maintain active brand presence through community engagement by responding to comments and messages
  • Monitor product and service reviews to track customer sentiment and escalate recurring concerns
  • Support reporting by tagging tickets, updating tracking documents, and contributing to performance reports
  • Assist with ad hoc projects and collaborate cross-functionally as needed


Qualifications:


  • Minimum 1 year of experience in customer support, e-commerce, or community management
  • Strong written communication skills with the ability to adapt tone to a friendly, approachable, and solution-oriented brand voice
  • Experience with Shopify, TikTok Shop, or customer service platforms such as Re:Amaze, Zendesk, Gorgias, etc., is preferred
  • Detail-oriented, process-driven, and able to multitask effectively across multiple platforms
  • Ability to work independently while escalating issues appropriately when necessary
  • Open to work in Night Shifts


  • E-commerce Executive

    4 days ago

    New Delhi, India E commerce guru Full time

    Ø Create product listings on Amazon, Flipkart, Snapdeal, Paytm etc. Ø Content creation and Cataloguing Ø Order processing and dispatch of products Ø Coordinate with client to ensure inventory data Ø Address customer complaints Ø Coordinate with Market places for deals and promotions Ø Consulting clients to increase their e-commerce business FOR...

  • E-commerce Executive

    2 days ago

    New Delhi, India Ensologic commerce Full time

    Inspecting landing pages, product information, checkout options, and all other pertinent website-related systems to ensure their visual appeal, accuracy, and ease of use. - Assisting with decisions about promotions such as discounted offers and affordable bulk packages. - Ensuring that payment options and promotional tabs are configured correctly. -...

  • E-commerce Freshers

    4 days ago

    New Delhi, India E commerce guru Full time

    Ø Create product listings on Amazon, Flipkart, Snapdeal, Paytm etc. Ø Content creation and Cataloguing Ø Order processing and dispatch of products Ø Coordinate with client to ensure inventory data Ø Address customer complaints Ø Coordinate with Market places for deals and promotions Ø Consulting clients to increase their e-commerce...

  • E-commerce Executive

    2 weeks ago

    Delhi, India E commerce guru Full time

    Hi All, Urgent hiring! We have an opening for E-commerce Executive in our organization. **Responsibilities: -** - Create product listings on Amazon, Flipkart, Snapdeal, Paytm etc. - Content creation and Cataloguing. - Order processing and dispatch of products. - Coordinate with client to ensure inventory data. - Address customer complaints. - Coordinate...

  • E-commerce Executive

    2 days ago

    New Delhi, India Kayra E-commerce pvt ltd Full time

    Should have worked with an e-commerce company. Hands-on experience in managing & maintaining e-Commerce websites/portals. **Responsibilities**: 1. Must have knowledge of the Amazon Seller portal. (India, USA, UAE) 2. Update Product Data/specifications / Images. 3. Manage individual and bulk listings. 4. Enhance Brand Content A+ Listing 5. Should have...

  • E-commerce Executive

    2 weeks ago

    Janakpuri, Delhi, Delhi, India Kayra E-commerce pvt ltd Full time

    As an E-commerce Executive tasked with managing the **Flipkart** platform and optimizing its performance **Responsibilities**: - Manage e-commerce in **(FLIPKART)** platforms and optimize performance. - Increase sales through campaigns. - Develop compelling product content and enhance user experience. - Analyze data to track performance and make informed...

  • E-commerce Executive

    2 weeks ago

    Janakpuri, Delhi, Delhi, India Kayra E-commerce pvt ltd Full time

    **Job description** - Manage and maintain our Amazon Seller Central account, ensuring compliance with Amazon's policies and guidelines. - Optimize product listings, including titles, bullet points, descriptions, and images, to maximize visibility and conversion rates. - Conduct keyword research and implement SEO strategies to improve product discoverability...

  • E-commerce Executive

    9 hours ago

    Janakpuri, Delhi, Delhi, India Kayra E-commerce pvt ltd Full time

    Manage and maintain our Amazon Seller Central account, ensuring compliance with Amazon's policies and guidelines. - Optimize product listings, including titles, bullet points, descriptions, and images, to maximize visibility and conversion rates. - Conduct keyword research and implement SEO strategies to improve product discoverability and search rankings. -...

  • E-commerce Executive

    2 days ago

    New Delhi, India The Sachdev Group Full time

    We are looking for Ecommerce Executive Location - Delhi - ( Moti Nagar ) **Key Responsibilities**: **AMAZON SPECIALIST E-Commerce Executive** Should Have Knowledge Of Online business Of An Organization. Enhancing The Customer Experience Executing Customer Order Fulfilment. Maintaining The Technology And Infrastructure Through Analyzing Data From Market...

  • Customer support specialist(e commerce)

    5 days ago

    New Delhi, India BolsterBiz Full time

    Company Description Bolster Biz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert...