Senior DevOps Engineer

2 months ago

Greater Bengaluru Area, India RingCentral Full time

We’re currently looking for an experienced Site Reliability Engineer (SRE) to join the RingCentral Collaboration team. As a SRE, you will be responsible for maintaining and improving uptime and availability across several of our services. You will play a crucial role in ensuring the reliability, performance, and availability of our services by identifying potential issues, and proactively resolving them. The ideal candidate should have a background in various service observability platforms as well as experience with containerization using Kubernetes, message queuing systems like Kafka, and SQL/NoSQL databases. Programming experience is desired for the role.


Job Duties:

-Collaborate with development and operations teams to integrate monitoring solutions into the software development lifecycle and operational processes.

-Define, propose, and drive efforts to continually improve monitoring, troubleshooting, and self-healing for our services.

-Design and implement redundancy, failover mechanisms, and load-balancing strategies to ensure system reliability.

-Conduct risk assessments and identify potential points of failure in the infrastructure and propose solutions to fix it.

-Respond to (on-call) and take actions to mitigate incidents and outages.

-Be on top of capacity requirements in a growing environment.

-Actively work with various teams’ codebases to extend observability and improve uptime.

-Represent the team in global incidents resolution, and participate in on-call rotation.


To succeed in this role you must have experience in:

-Proven experience as an SRE or similar role of 6+ years.

-Problem-solving and troubleshooting skills.

-Linux in-depth knowledge.

-Knowledge of one of the programming languages (see Preferable technology stack).

-Experience with cloud platforms.

-Knowledge of one or more of the configuration management tools.

-Ability to work in a diverse multicultural environment, communicating with globally distributed teams.

-Team player with self-start ability and strong drive to dig deeply and solve problems.

-Fluent in spoken and written English.


Preferable Technology Stack:

-OS: Linux (CentOS/RedHat/Oracle/Amazon Linux)

-Programming languages: Python, JavaScript, Go, Java

-Cloud: AWS, Azure, GCP

-Containerization: Kubernetes

-Distributed Log: Kafka, ELK stack

-Monitoring: Zabbix, Prometheus, Alertmanager, Grafana

-DBs: VictoriaMetrics, MongoDB, PostgreSQL, MySQL

-IaaC: Ansible, Terraform

-GitOps: ArgoCD

-CI: Gitlab CI, Jenkins

-VCS: GitLab

-HA: Nginx Proxy


Desired Qualifications:

-B.S in Computer Engineering, Computer Science, or equivalent experience with 4+ years of related experience

-Proven experience with influencing the software engineering of cloud/SaaS services

-Familiarity with AI, LLM, and various related technologies

-Deep understanding of the DevOps Lifecycle and application of it within organizations

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