Senior Group Manager

3 weeks ago

Pune, India WNS Full time

Key Responsibilities:


  • Create and Drive Process Excellence Transformation Roadmap & Projects.
  • Help Client Organizations realize business objectives by driving Process Improvements, End to End Transformations, RPA, Analytics and other levers.
  • Work closely with internal stakeholders and client contacts to develop, co-create and lead their Transformation journey across multiple accounts. Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions.
  • Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations.
  • Drive contractual productivity, gap assessment, and work with Account leaders to address.
  • Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation
  • Take responsibility for project activities including work estimation, planning, stakeholder management and project quality
  • Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization
  • Drive VOC actionable across the team and maintain / improve scores.
  • Contribute and present in client/customer reviews/meetings.
  • Creating various approaches, negotiating and fostering relationships with internal and external partners
  • Create business cases, make recommendations regarding benefits, financials, risks, contractual requirements and the long-term sustainability of initiatives Complex change management through collaborating and influencing


Skills required:


  • Lean Six Sigma Black Belt/ Master Black Belt certification.
  • Exposure to Robotic Process Automation (RPA) in BPO/ITES environment
  • Business acumen and strong result orientation
  • Excellent communication and project management skills
  • Ability to create powerful presentations, business cases and white papers
  • Strong stake holder and relationship management skills and dealing with senior executives Previous experience in leading transaction quality
  • Highly self-motivated, proactive and eager to develop new capabilities in evolving role


Experience & Qualification:


  • Bachelor's degree or Post Graduate degree from top university or govt institution
  • 12+ Years of exp. in Process Excellence/ Operation Excellence

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