Lead – End User Services
2 months ago
JOB RESPONSIBILITIES:
· Design, enhance and implement the End User Compute platform and infrastructure to support the requirements of the business with an eye for continual improvement, including speed of delivery and user experience.
· Define the Global EUC roadmap.
· Work with other technology groups to streamline effective processes and drive continuous improvement for EUC infrastructure, services, and support.
· Evaluation of new tools & technologies & preparation of business case in the EUC domain
· Architect, design and manage the Asset management, Microsoft AD, SCCM, Intune & O365 platform along with the governance & deployment.
· Identify and drive areas for service improvements in conjunction with the managed service provider.
· Preparing and reviewing IT Infrastructure related RFPs as well as evaluating the bids received and giving recommendation on vendor selection.
· Overseeing vendor/partner to ensure relevant deliverables with agreed SLA as well as objectives, priorities, trade-offs, and risks are aligned.
· Knowledge on Microsoft & Other OEM Software License and reconciliation of the same.
· Managed Services Partner management – Tickets, SLA & KPI
REQUIRED EDUCATION AND EXPERIENCE:
· B.E./B.Tech.
· ITIL Certified
· 12-15 years of relevant work experience
· Experience of managing Global Team / End user Services will be preferred
· Experience of working with teams in a fast paced, high-growth focused, dynamic and a hands-on work environment.
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