2nd Line Network Engineer

2 weeks ago

Ahmedabad, India iConsultera Full time

Job Title: 2nd Line Network Engineer

Location: Ahmedabad, Gujrat

Timing: 06:00 PM TO 03:00 AM (Monday Through Friday - Night Shift)

Job Description

To manage and own support tickets in relation to existing customer services.

To work closely with the 3rd-level engineers who provide an internal escalation point.


Responsibilities

Troubleshooting customer technical faults and driving fault resolution

Regular communication verbally and written with existing customers

Take ownership and effectively manage support tickets including incidents and changes requests

Documentation of customer solutions – OSS System, Visio documentation, technical summary write up.

Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects


Required Experience

Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level

Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS

Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP

Excellent verbal and written communication skills with a professional phone manner

Flexible approach to work with the ability to work effectively under pressure

Ability to work in a team with little supervision using own initiative

Strong customer service focus

Responsible and willing to take ownership

Eager to learn and develop technical skills

Positive and professional attitude


Desirable Experience

CCNA, CCNP and/or JNCIS certified

Experience with Unix based operating systems

Programming and scripting experience (python, bash scripting)

Juniper platform configuration experience is ideal, SRX and EX series

Firewall configuration experience is advantageous particularly with Fortigate, Palo Alto, Cisco ASA

Experience with Alcatel SR & ESS

Experience with using networking test tools such as Wireshark.


Required Technical Skill

Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper

Wireless; Cisco, Meraki, Aruba

Security; Palo Alto, Prisma, Fortinet, Cisco ASA

SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage

Cisco NAC ISE, SD-A/DNAC, DOT1x

Cisco Nexus 7xxx, 5xxx, 2xxx series.

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