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Technical Consultant

3 months ago

Greater Chennai Area, India ProV International Full time

CIS certification must in ServiceNow.

Responsibilities:

  • Attending functional design workshops.
  • Crafting design specifications based on out-of-the-box functionality and customer requirements.
  • Customer engagement to address the technical solution, including challenging and validating customer requirements.
  • Resourceful with creative solutions to resolve business problems, technology issues, process, and people challenges.
  • Supporting the Pre-Sales and Delivery teams to validate and help deliver client presentations, workshops, proof of concept designs, and responses to technical and business inquiries.
  • Subject Matter Expert on the delivery of ServiceNow solutions
  • Strong experience in integration with third party applications and data sources
  • Lead all technical aspects of project delivery and solution delivery
  • Application UI Configuration
  • Workflow Configuration
  • Development of required client specific reporting
  • Development of requirement integration components (SSO, LDAP, Web services etc.)
  • Prepare all client facing and internal deliverables that are technology related
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

Requirements:

  • Proven years of software implementation experience in either a development or consulting role.
  • Proficient in IT and Enterprise Service Management or any large enterprise SaaS solution.
  • Solid grasp of ServiceNow or an equivalent ITSM toolset.
  • ServiceNow experience in the areas of ITSM, CSM, FSM, SPM, GRC, ITOM, ITAM, Finance Management (FSO) or HR products.
  • ServiceNow Certifications in all areas.
  • Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
  • Web service proficiency (REST, SOAP) and XML and JSON knowledge.
  • Knowledge of relational databases (MySQL, MSSQL, Oracle).
  • Experience of WebServices, API’s, Database-level integrations/ETL
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working a SaaS environment Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
  • Must have strong communication skills (both written and verbal) • Proven team player and team builder.
  • Experience of ITIL, minimum foundation level, ideally higher. Knowledge of other frameworks such as COBIT, IT4IT is beneficial.
  • Desirable: Certified Implementation Specialist in ITSM and/or CSM or FSM, SPM, HRSD and ITOM

Certification: any 1 CIS is must

  • System administrator
  • Certified Implementation Specialist – CSM
  • Certified Implementation Specialist – FSM
  • Certified Implementation Specialist – FSO
  • Certified Implementation Specialist – TPSM