SAP CRM/SD Business Systems Analyst

1 week ago

Bengaluru, India TEKNIKOZ Full time

Job Title: SAP CRM/SD Business Systems Analyst.


Job Responsibilities

The SAP CRM/SD BSA will be primarily responsible for the business processes definition, implementation, and configuration within SAP Sales process - CRM & SD. The BSA will also be responsible for some of the non-SAP applications which support the Sales Business Unit at Lam.

The analyst will analyze complex business problems and help define the solution. Identify gaps and provides technical expertise in business requirements for system functional specifications and scale new and current systems, processes and procedures in a cost-effective manner. Configure system settings and options; plan and execute unit and cycle testing. Support business end users during integration and user acceptance testing to meet business requirements. Participate and lead cross-functional teams to address business or systems issues.

The analyst will also support the business teams on a day-to-day basis with their production issues and address any challenges they might face to conduct their business activities.

Other Job Responsibilities


  • Has a thorough understanding of the SAP CRM & SD functions for which application is used, interfaces with Business and IT cross functional teams to identify and resolve business systems problems and consults with various users to identify potential improvements.
  • Specific emphasis on the following areas of Opportunity / Quotation / Sales Order management.
  • Knowledge of condition technique to determine pricing, tax, accounts, output, partners, etc.
  • Expertise in SAP CRM Sales & SAP Sales and Distribution (SD); Order types, Item categories, schedule line categories, etc.
  • Experience working on applications built on SAP WebDynpro, SAP Portal, SAP WebUI(CRM) & SAP Fiori.
  • Experience in working with technical teams such as ABAP, Basis, Portal, Security and new dimension technologies.
  • Integration experience with product configuration (VC) & order BOM.
  • Collaborate with supply chain team to solve business problems related to planning, manufacturing and logistics.
  • In-depth integration experience of sales & finance to work on invoicing, trade(GTS), costing, etc
  • Demonstrated experience in cross-functional projects (upgrades, enhancements, acquisitions)
  • Understanding of Enterprise structure configuration related to sales and integration assignments.
  • Perform hands-on solution design, prototyping, proof-of-concepts, process design and development tasks as required in support of current and new projects.
  • Lead cross-functional projects including technical team, Functional team and Business Functions as needed.
  • Leverage business knowledge and expertise to drive business process improvements
  • Accurately translate and documents business requirements into functional specifications to solve business problem
  • Prioritize business requirements and recommends changes to multiple business processes.
  • Assess the risks of various solutions looking across multiple applications
  • Clearly articulate the impact of business problems and benefits using business language

Minimum Qualification


  • Bachelor s Degree or equivalent work experience in a related field required
  • 8+ years in SAP experience required focus emphasis on SAP CRM & SD used in a manufacturing environment.
  • Ability and willingness to learn new skills as needed on different technologies as the job demands.
  • Detail-oriented team player with strong organizational skills, problem solving and leadership skills.
  • Self-directed with experience in managing priorities and timelines
  • Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
  • Background in sales domain is beneficial.
  • Knowledge and experience in project management desired.
  • Knowledge on capabilities in SAP S/4 HANA Sales Process is desired.
  • Experience in global SAP implementations or rollouts, with complex multi-system interfaces.
  • Knowledge of cloud-based and on-premises integration technologies (e.g., SAP Cloud Platform Integration, Migration Cockpit).
  • Flexible to work on PST time zone overlap partly.

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