Business Process Optimization Specialist

5 days ago

Mysore, India University of the People Full time

Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as a BPO Specialist with the University of the People.


INTRODUCTION:

University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university. Today, UoPeople has over 137,000 students enrolled from more than 200 countries and territories, including 16,500 students who are refugees. Currently accredited by the DEAC, UoPeople is also a candidate for WSCUC accreditation.

We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world. See President Reshef’s TED talk when he announced the founding of the University.[ TED talk ]

UoPeople is an innovative university, and we welcome team members who bring creativity and innovation to their roles. We’re a fast-paced organization with remote teams all around the globe. If you’re a self-starter who wants to succeed alongside a passionate team, we’d love to hear from you

UoPeople is supported by the generosity of individuals and foundations, including the Gates, Hewlett, Ford Foundations, Foundation Hoffmann, and others. The University has been covered by the New York Times, BBC, NPR, Times Higher Education, US News and World Report, and more. President Reshef’s TED Talk and Nas Daily interview about the University have 30 million views combined.


REPORTS TO: BPO Manager


OVERVIEW:

University of the People is seeking to hire a Business Process Optimization (BPO) Specialist.

The ideal candidate will focus on evaluating, improving, and optimizing business processes across various departments to enhance efficiency and drive overall organizational performance. This role requires a deep understanding of process improvement methodologies, strong analytical skills, and the ability to collaborate with cross-functional teams to implement changes.


SALARY: 5 LPA to 9.8 LPA

WORK MODE: Hybrid, Mysore (2-3 days a week in office)


ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

  • Collaborate with department heads and key stakeholders to understand their needs, challenges, and objectives and work closely with BPO Manager.
  • Facilitate sessions and meetings to gather input, drive consensus on process improvements, and ensure alignment across the organization.
  • Communicate process changes, benefits, and impacts clearly to all relevant stakeholders once approved by the BPO Manager.
  • Conduct comprehensive analyses of current business processes to identify inefficiencies, bottlenecks, and areas for improvement.
  • Utilize data and process mapping techniques to document, assess, and optimize workflows.
  • Partner with internal teams to define and implement new processes, policies, and procedures, aligned with the delivery of new operational systems, developments, and tools.
  • Develop and implement strategies to optimize processes, improve efficiency, and reduce operational costs.
  • Lead continuous improvement initiatives using Lean, Six Sigma, or other process improvement methodologies.
  • Monitor the effectiveness of implemented changes and make necessary adjustments to ensure ongoing improvements.
  • Collect and analyse data to measure the impact of process improvements on key performance indicators (KPIs).
  • Prepare detailed reports and presentations to share findings, recommendations, and progress with senior management.
  • Prioritize and sequence process improvements to achieve operational efficiencies while transforming long-term operational processes.
  • Establish channels for continuous feedback, learning, and innovation, ensuring that improvements are user driven.
  • Identify potential risks associated with process changes and develop effective mitigation strategies.
  • Define standard metrics to establish baselines and measure the outcomes of process improvements.


KEY COMPETENCIES

  • 3+ years of experience in implementing process improvements, with a proven track record of successfully collaborating with business teams to drive change.
  • Strong analytical and problem-solving skills, with a focus on data-driven decision-making and experience in data analysis, process mapping, and workflow automation tools.
  • Proficiency in using process optimization and project management software, with the ability to manage multiple tasks simultaneously and remain self-directed.
  • Excellent communication and interpersonal skills, capable of working collaboratively with cross-functional teams and independently on multiple assignments.
  • Agile and adaptable, comfortable with change and continuous improvement, while demonstrating a high level of responsibility and organizational abilities.
  • Creative thinker with the ability to "think outside the box" to develop innovative solutions and improvements.


QUALIFICATIONS:

  • Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
  • Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM (Business Process Management).
  • Certification in Lean Six Sigma (Yellow Belt, Green Belt) or similar process improvement methodologies is a plus.

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