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Customer Support Executive

2 months ago

Kolkata, India Genpact Full time

Hi Applicant,


We are scouting for Customer Support Executive - Non-Voice for Kolkata location.


Job Description -


Responsibilities

• Respond to customer queries and customer's concern

• Performs a variety of routine standard tasks in non-voice queues like email, chat etc.

• Provide support for data collection to enable Recovery of the account for end user.

• Maintain a deep understanding of client process and policies

• Reproduce customer issues and bring up product bugs

• Provide excellent customer service to our customers

• You should be responsible to exhibit capacity for critical thinking and analysis.

• Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment.


Qualifications we seek in you.

Minimum qualifications

• Post-Graduate (Any Discipline)

• Fresher or exp (2 to 4 years)


Work location: Kolkata

Work mode - On-site/ Work from office


Preferred qualifications

• Previous experience in a customer service role chat/email/voice

• Effective probing skills and analysing / understanding skills

• Analytical skills with customer centric approach

• Excellent proficiency with written English and with neutral English accent and Hindi .

• You should be able to work on a flexible schedule (including weekend shift)


Interested candidates can share their updated resume over manshia.fatma@genpact.com



Regards,

Manshia Fatma