Admission Counselor

4 weeks ago

Indore, India upGrad Indore Full time

The ideal candidate for this role is a proven sales performer adept in direct-to consumer consultative sales who excels at working with high ticket size products. As an upGrad Admission Counsellor [AC], you will help prospective learners find the right educational course to upskill themselves and progress in their careers. You will guide them through the decision-making process and persuade them to enroll in upGrad programs.


RESPONSIBILITIES & DUTIES

♦  Act as a mentor and guide for potential learners, offering career advice and insights into how upGrad can accelerate their professional journey.

♦  Provide personalized career counseling to potential learners, assisting them in charting their career trajectory and demonstrating how upGrad can facilitate their goals.

♦  Meet weekly enrollment, revenue, and collection targets to contribute to the overall success of the organization.

♦  Establish the unique value and effectiveness of upGrad's online/blended learning model to potential learners.

♦  Manage the complete sales lifecycle for assigned leads, including initiating contact, conducting product demonstrations, closing sales, and nurturing post-sales relationships.

♦  Maintain a comprehensive database of lead interactions within the CRM system, offering continual feedback to the marketing team to enhance lead quality.


BASIC ELIGIBILITY CRITERIA

♦  Minimum of 1 to 5 years of B2C sales experience.

♦  Prior experience in selling education products [Preferred]


SKILLS

♦  Excellent written and verbal communication skills, including strong interpersonal and presentation abilities.

♦   Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.

♦   Ability to persuade learners towards enrolling in courses while ethically influencing their decisions.

♦  Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.


KEY PERFORMANCE INDICATORS

♦  Minimum 180 minutes (about 3 hours) of talk time over calls per day.

♦  Conduct 1 or 2 virtual sessions (VCs) per day, lasting at least 60 minutes.

♦  Connect with a minimum of 40% of your leads each day i.e., a minimum of 4 to 5 dials on every lead.

Consistently meeting and exceeding weekly revenue targets.

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