Vendor Manager
3 weeks ago
About the Company - Leading retail and e - commerce company that offers a wide range of products to customers across India. Operate a chain of retail stores and a popular e - commerce platform, offering a diverse portfolio of products, including fashion, sports, electronics, home appliances, and more.
Responsibilities -
- Experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
- Handle various types of cases related to catalog and vendor complaints
- Provide required inputs to stakeholders to manage vendor feedbacks
- Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging, catalog edits and all catalog related activities, follow-up on POs, delivery, and any sort of trouble-shooting
- Document processes & regularly update existing SOPs
- Review & suggest SOP changes required if any to the team
- Handle various sets of daily, weekly and monthly business reports
- Onboard new processes if required as per the business needs
- Report preparations and tracker sharing
Qualifications - MBA from tier 1 college.
Experience - Min. 2 - 5 Yrs in vendor management
Required Skills -
- Excellent written and oral communication skills in English
- MS Excel proficiency – ability to mine voluminous data for specific detail
- Strong analytical skills
- Strong interpersonal skills
- Excellent listening skills
- Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
Preferred Skills -
- Interact with vendors/stakeholders for process setup/clearing blockers in process
- Flag possible escalation, dive deep to recommend and implement corrective actions
- Flag any updates received from stakeholders on process to Team Lead/Manager
- Be part of stakeholders’ calls to raise challenges, lead, and document conference discussions
- Audit tasks assigned to junior associates and report quality metrics
- Train new staff and give feedback to the training team/manager
- Understand the processes across teams & work towards improving the same along with process experts
Pay range and compensation package - 8 - 15 LPA
Location - Kolkata
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