Front Office Associate

9 hours ago


Bengaluru, India Zolo Full time

Company: ZolostaysBrand: Loop Hostels by ZoloLocation: BangaloreCTC: ₹3.5 LPA (No PF deduction)In-hand: ₹29,000/monthEmployment Type: Full-timeAbout ZoloZolo is India’s largest co-living and managed accommodation platform, operating across co-living, hotels, hostels, student housing, real estate, and vacations. Every day, thousands of people across major cities choose Zolo for safe, comfortable, and community-driven living.About Loop HostelsLoop Hostels is Zolo’s youthful hostel brand built for travellers, students, backpackers, and young professionals. More than just a stay, Loop is about community, experiences, and connections. From lively common areas to curated events, Loop Hostels creates a place where guests feel welcome from the moment they walk in.At Loop, the Front Office Associate is the heart of the hostel — the first smile guests see and the person who shapes their entire stay.Curious to see what life at Loop looks like?Check out our hostels and experiences here: https://loophostels.comWhat This Role Is All AboutAs an Associate – Front Office, you will be the face of Loop Hostels. You’ll welcome guests, help them settle in, solve day-to-day queries, and ensure every guest leaves with a great memory.This role is perfect for freshers or early-career candidates who enjoy meeting people, communicating confidently, and want to build a strong foundation in hospitality or customer experience.If you’re friendly, energetic, and enjoy a fast-paced, people-first environment — this role is for you.What You’ll DoWelcome guests and manage smooth check-ins and check-outsVerify IDs and complete registrations accuratelyGuide guests on rooms, hostel rules, facilities, and eventsHandle guest queries with patience and a positive attitudeCoordinate with housekeeping and operations for smooth daily functioningMaintain basic records, billing entries, and simple system updatesResolve small guest concerns and escalate when requiredKeep the front desk clean, organised, and welcomingSkills That Will Help You SucceedClear and polite communicationA natural service mindset — patient, helpful, and respectfulAbility to follow simple processes accuratelyBasic comfort with computers, Excel, and digital toolsCalm problem-solving during guest interactionsWhat We’re Looking For (Personality Matters)A warm, welcoming attitude — “service with a smile”Polite, approachable, and confident personalityFlexibility to work in shifts and handle guest flowWillingness to learn, grow, and take feedback positively Who Can Apply? (Freshers Encouraged)You can apply if you are:A fresher or have up to 2 years of experienceFrom any background such as BBA, BCom, BA, BSc, BHM, BBM, BMS, Diploma in Hospitality, or any graduationExperienced in customer-facing roles like:Hotels / Hostels / Budget staysRetail or front desk rolesAviation / ground staffAny service-oriented roleGood communication and the right attitude matter more than your degree.What’s In It for You?A fun, youthful, and energetic work environmentDaily interaction with travellers, creatives, and young professionalsClear growth path:Associate Front Office → Senior Associate → Property LeadHands-on exposure to hospitality operations, guest experience, and eventsReal learning that builds confidence, communication, and leadership skillsBe part of a brand where your personality and initiative truly matter



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