Customer Care Executive

4 weeks ago

Delhi, India Dentalkart Full time

Job Title: Customer Care Executive

Job Summary: As a Customer Care Executive, your primary responsibility is to assist customers with their inquiries, complaints, and feedback in a friendly and efficient manner. You'll be the first point of contact for customers, so excellent communication skills and a positive attitude are essential.


Key Responsibilities:

1. Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

2. Provide accurate information about products, services, and policies to customers.

3. Assist customers with order placement, tracking, and returns.

4. Resolve customer complaints and issues with empathy and patience.

5. Follow up with customers to ensure their issues are resolved query.

6. Maintain detailed records of customer interactions and transactions.

7. Identify opportunities to improve customer service processes and procedures.

Requirements:

1. High school diploma or equivalent.

2. Excellent communication skills, both verbal and written.

3. Strong problem-solving abilities and customer service orientation.

4. Ability to work well in a team environment.

5. Proficiency in basic computer applications (e.g., MS Office, email).

6. Previous experience in customer service or a related field is a plus but not required.


Location: Chhatarpur, Delhi


Experience Required: 1-3 years


Working Hours: 10:00 AM to 7:00 PM, 6 days a week

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