Sr Support Engineer

7 hours ago

India McLaren Strategic Solutions (MSS) Full time

ROLE : Senior Support/Maintenance Specialist / Engineer


LOCATION : India / Remote


JOB SUMMARY:

Senior role in the production management function that support the firm’s various business functions.


RESPONSIBILITIES:

• Work actively with team members to analyze and resolve application issues

• Identify defects, discrepancies, and trends by ways of code debugging or log analysis

• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas

• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly

• Adopt various tools developed by the Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.

• Identify alerts / processes that can be automated and then work with the Engineering team in automating them

• Challenge existing application setup, processing and suggest different ways to solve problem or improve stability

• Actively participate in Change management process with view to manage risk in production environment

• Build and improve run books for generalists to minimize operational errors and gain fungibility / efficiency

• Develop reports that provide trending statistics to track and manage application health and support service performance

• Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire


MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor’s degree (U.S. or equivalent) and Five (5) years of relevant work experience or a Master’s degree (U.S. or equivalent) and Three (3) years of relevant work experience


MUST HAVE SKILLS/QUALIFICATIONS:

• Computer Science concept of Data Structures in practical use cases

• Problem solving in a development or production environment, including experience observing patterns, analysing root cause and suggesting ideas to resolve issues

• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions

• Strong knowledge of SQL / RDBMS environments, especially Sybase ASE/IQ & DB2.

• Knowledge of Object Oriented programming languages: Java / C / C++

• Knowledge of Scripting languages: Shell script, Perl, JavaScript or Python. OPTIONAL SKILLS /


QUALIFICATIONS :

• Experience in ADP Wilco / Broadridge’s Gloss suite of products.

• Experience in the Financial Service Industry, especially wealth management / core custody functions

• Degree in Computer Science

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