Lead Associate

2 weeks ago


Pune, India WNS Full time

Key Accountabilities:

• Should be well versed with the Finance & Accounting functional knowledge in PTP/ OTC/RTR.

• Understand the overall flow of the F&A business and should be well versed with the entire cycle of domain

• Should be able to communicate with the client and internal stakeholder.

• Conducting Quality checks as per sampling strategy

• Daily, Weekly & Monthly reporting

• Tracking and reporting SLA’s.

• Maintain customer complaints and perform RCA and initiate Corrective action and Preventive action along with Operation team.

• Providing effective feedback to all processers.

• Working on Bottom performers to bring them up.

• Conduct Team hurdles to update the group on Quality related issues, calibration on new updates, common errors categories and measures to avoid errors.

• Client calibration on new process and updates.

• Enhancing performance of the team based on SLA’s through Quality Control check, Action plan and expert analysis.


Location - Pune Weikfield

Shifts - Rotational ( APAC/EMEA/US)

Min 3 years experience required in FNA domain with basic understanding of Quality function



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