Process Trainer

2 weeks ago


Navi Mumbai, India Forehedge Marketing Full time

Responsibilities:

- Develop and implement training programs for Telesales & Client relationship officers, covering topics such as sales strategies, product features, and customer engagement.

- Conduct training sessions using a variety of instructional methods, including presentations, role-playing exercises, case studies, and interactive workshops.

- Collaborate with stakeholders to identify training needs and objectives.

- Customize training content to address specific challenges and opportunities within the organization.

- Evaluate training effectiveness through assessments, performance metrics, and feedback from participants and stakeholders.

- Provide ongoing coaching and support to all representatives and staff to reinforce learning and improve performance.

- Stay updated on industry trends, best practices, and regulatory requirements related to sales training.


Requirements:

- Bachelor’s degree in commerce, business, finance, or a related field.

- Proven experience in sales and/or finance, with a strong understanding of sales methodologies, financial principles, and investment products.

- Previous experience in training, coaching is preferred.

- Excellent presentation, communication, and interpersonal skills.

- Ability to work independently and collaboratively in a fast-paced, results-oriented environment.

- Proficiency in Microsoft Office and other relevant software applications.

- Certification in sales training, financial planning, or related areas is a plus.


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