Customer Support Executive
2 days ago
Customer Support Executive
We are seeking a dedicated and customer-focused Customer Support Executive for our India Office. You will act as the point of contact for our customers, ensuring their inquiries, concerns, and issues are resolved efficiently and professionally. Your role is important in enhancing customer satisfaction, loyalty, and retention.
Qualifications:
Minimum of 2 years in a customer support or related role, preferably in retail or luxury fashion.
- Can speak fluent English. (Arabic is a plus)
- Familiarity with CRM software (e.g., Salesforce, Zendesk) and basic troubleshooting tools.
- Proficiency in Microsoft Office Suite
- Strong verbal and written communication skills, with an ability to simplify complex topics for customers.
- Analytical mindset with the ability to assess situations and provide effective solutions.
- Demonstrates empathy, patience, and a commitment to customer satisfaction.
- Excellent organizational skills and ability to manage multiple tasks simultaneously.
- Comfortable in a fast-paced, dynamic environment and open to feedback.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, live chat, and other communication channels.
- Provide accurate information about products, services, and company policies.
- Follow up to ensure complete resolution of customer concerns.
- Maintain detailed and accurate records of customer interactions, feedback, and resolutions in the CRM system.
- Deliver a positive customer experience by demonstrating empathy, patience, and professionalism.
- Work closely with internal teams, such as sales, technical support, and product development, to address customer needs effectively.
- Participate in team meetings and training sessions to stay updated on product changes and enhancements.
- Identify opportunities to improve support processes and contribute to the development of best practices.
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