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Senior Process Executive
2 months ago
Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operations centers in the U.S. India and the Philippines.
We are looking for a dynamic individual who will manage and lead a team of employees. He/She should communicate goals, health practices, and deadlines to team members. Motivates team members and assesses performance. Provides help to seniors and keeps updated on team performance. Communicates concerns and policies to higher authority and resolves issues among team members.
Job Roles and Responsibilities
- Excellent written and verbal communication skills.
- Directed business outsourcing operation: Development of vendor base, staffing solutions, maintaining/monitoring scope of services, 3rd party partners' performance, contractual agreements, and business relationships.
- Responsible for Production count of each team member, monitoring every step of the process minutely.
- Meet the Difficulties of customer queries.
- Achieving all types of targets.
- Working on quality assurance.
- Taking initiatives on work.
- Maintain MIS for day to day data management.
- Delegate tasks and set deadlines for PE(s).
- Prepare daily, weekly, and monthly reports for the team.
- Monitor team performance and report on metrics in absence of respective Team Lead.
- Listen to team members feedback and resolve any issues or conflicts.
- Client & Stakeholder management.
- Manage Team internal Issues & Escalations.
- Drive process improvements and ideation.
- Manage quality, controls, risk & compliance aspect for the deal.
- Updating team members regarding missed points in policies etc., through mail.
- Conducting and participating in team meetings.
Job Requirements and Qualifications
- Should be ready to work in rotational shifts.
- Associate degree or Engineering in any field or related discipline. Relevant experience may substitute for the degree requirement on a year for year basis.
- Ability to: Plan, organize and document day to day activities in alignment with institutional policies/procedures.
- Communicate effectively and share information both verbally and in writing; establish and maintain cooperation.
Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.
