Salesforce Service
2 weeks ago
📍 Location: Mumbai 💼 Experience: 3–5 years 🏢 Type: Full-timeAbout the RoleOne of our esteemed clients is seeking a techno-functional Salesforce professional passionate about transforming service processes through automation, AI, and innovation. As a Service & Automation Owner, you’ll drive end-to-end service transformation using Salesforce Financial Services Cloud, working closely with business and technology teams to design intelligent, scalable, and compliant service experiences.What You’ll DoLead service transformation initiatives using Salesforce Service Cloud & Financial Services CloudDesign & deploy automation workflows using Flow, OmniStudio, and Einstein BotsAct as the techno-functional bridge between business stakeholders and delivery teamsGather business requirements, define user stories, and manage product backlogsChampion AI-driven tools and automation-first initiatives to enhance service operationsCollaborate with cross-functional teams for seamless solution deliveryContinuously monitor, measure, and optimize service processesWhat You’ll Bring🎓 Bachelor’s degree in Engineering (mandatory)🎓 MBA (mandatory)💡 3–5 years of hands-on Salesforce experience, including 3+ years in Service Cloud💰 BFSI domain experience is a must; Wealth Management exposure preferred⚙️ Strong knowledge of Salesforce automation (Flow, OmniStudio, Einstein/Agentforce)📞 Experience in Dialer integration (e.g., Genesys) is a plus🔄 Strong business analysis, stakeholder management, and agile delivery skills
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