Head Quality

1 week ago

Gurugram, India IGT Solutions Full time

IGT Solutions hiring for Head Quality (Transaction Quality) Gurgaon. Interested candidates are requested to please provide an updated resume at sameer.gandhi@igtsolutions.com Also, May please find the below Job description and specifications for your reference.


Job Responsibilities: Travel Experience with GDS knowledge preferred .

Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes

Should have time and people management skills

Client/Stakeholder management to drive and influence improvement objectives

Quality Activities - Documentation for Transaction Monitoring

Facilitate the sharing of best practices and implement them and drive performance benchmarking

-Keeping Track on Process Trends

Can identify process end to end and identify improvement opportunities basis broken links

-Analyze and Report Trends in Agents/Process performance

-Implement corrective action plans as and when required

-Participate in quality systems improvement activities using six sigma methodologies

-Recommend initiatives to improve transaction Quality through new quality tools and Motivational

Dip check compliance - Weekly basis

Calibration compliance - Weekly basis

Weekly and Monthly reports - Weekly and Monthly basis

Identify bottom Quartile and steps to improve them.

Analyze and Report Trends in Agents/Process performance

Knowledge, Skills, Other abilities:

Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).

Strong supervisory skills with an eye for detail. Result Oriented.

Excellent written and verbal communication skills in English.

Organized and Methodical.

Target and deadline driven.

Sound knowledge of MS Office (Specially Excel, Word and PPT)

Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc.

Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds

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