Analyst, Quality Assurance(Not Software QA)
2 weeks ago
Job Description
Note : This is not Software Testing QA role. Please do not apply if you are a Software Testing QA professional.
Responsibilities:
- Experience in US Mortgage Eviction, Sale, Closing etc. and adequate communication skills as it involves both Voice and Non Voice Audit
- Perform quality assurance call and / or process reviews for all departments in Altisource.
- Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement.
- Make recommendations to help reduce process variation and eliminate errors.
- Track Business Unit responses for all findings identified from the process reviews.
- Work with Management and develop project plans to address opportunities identified through process reviews.
- Escalate unresolved issues and work with Management to resolve the issues.
- Provide management with timely reports documenting observations from reviews.
- Assist in implementing changes or modifications to the Quality Assurance department's evaluation process.
Qualifications and Experience
Experience in US mortgage Semi Voice, Eviction and Real Estate , Closing
Preferred Education: Bachelor's Degree, 2-5 years,
Preferred Experience Type: Doesn't matter, License or Certification: Not required
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