Operations Technician

1 month ago

Bengaluru, India HikeOn Technologies Private Limited Full time

Overview

Working as an operations technician, you will be responsible for withholding a depth of knowledge of our products and customers and will manage our customers’ journey from Sales Representative through to the shipment of goods. This is a great opportunity for someone with a great operational background to gain knowledge and experience with a growing company.


Why work at Customizable:

  • Customizable is bringing mass customization to the packaging industry. This is your opportunity to be a part of a company that is changing an industry.
  • Generous benefits package including health insurance and paid time off.


Responsibilities:

  • Be the link between customer facing roles, our in house production operation and our partner production centers.
  • Maintain production schedule and keep all stakeholders informed of status. Identify at-risk orders.
  • Develop and remain committed to a thorough understanding of Customizable products, services, policies, and processes to provide accurate and up-to-date information to internal and external stakeholders.
  • Handle numerous orders simultaneously and follow their pathway to different situations
  • Collaborate across our internal and external teams to coordinate and support the customer journey and provide support for fellow colleagues during times of absence or peak periods.
  • Exhibits understanding and appreciation of opposing perspectives on issues and adapts a flexible approach as situations change.
  • Issue purchase orders and monitor status of purchased items
  • Participate in continuous improvement activities
  • Attends department meetings and internal training classes
  • Other duties as assigned


Qualifications:

  • College degree, ideally related to the printing industry
  • Minimum 1 year experience print manufacturing environment
  • Excellent communication skills with the ability to translate technical information into actionable tasks
  • Knowledge of print specifications and what they mean in terms of production methods and their limitations (offset lithography, flexography, digital, screen printing, pad printing, embossing, debossing and foil stamping)
  • Working knowledge of of Google Docs and Google Sheets
  • Experience with HubSpot and Management Information Systems
  • Ability to multi-task and work in a fast-paced environment
  • Self-starter with strong organizational and planning skills
  • Full color vision (no color blindness)


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