Electric Vehicle

1 day ago

Delhi, India MSX International Full time

MSXI plans to hire “EV Town Executives” to execute the project on the field with an attractive compensation & career path. MSXI is looking for individuals for this new & exciting role.


Candidate will be responsible for managing EV Business Transformation activities of authorized dealers falling in assigned territory. The role holder will enable the achievement of all EV business & customer experience objectives for a certain set of authorized dealers.


ROLE & RESPONSIBILITIES :


Improve Productivity of EV Sales Executives (DSE) & outdoor Test Drive Executives (TDE):


  • Employee master sheet updation on monthly basis by ensuring the
  • availability of required EV DSE’s & TDE’s.
  • Reviewing knowledge & skill level of EV DSE's (Dealer Sales Executives) & TDE’s (Test Drive Executives) using skill matrix report and excel sheet provided by HO.
  • Identifying the DSEs & TDE’s having lower knowledge & skill index with prioritizing them for knowledge & skill level training.
  • Ensure all DSEs & TDE’s attend training program.
  • Obtain feedback from the DSEs & TDE’s on training content and delivery and acting on improvement areas.
  • Test evaluations post training to be scheduled at the dealership
  • Ensure the mapping of retails and enquiries against the respective DSE
  • Regular review of customer follow-up percentage with DSE’s & TDE’s
  • Work very closely with DSE’s to improve their conversion ratio


Availability of Customer Care Executive & competency building :


  • Ensure availability of required Customer Care Executive at every authorized dealership to run EV business smoothly.
  • Training CCE’s at a regular interval on required knowledge & skills.


Closed Loop Feedback (CLF) & Post Sales Feedback (PSF) Adherence:


  • Sensitizing EV DSE’s/Dealership Owner's/ Senior Management of the dealership regarding importance of CLF (Closed Loop Feedback) meeting & adherence to PSF.
  • Find out the source for conducting CLF meeting in all the dealerships and carry out change cycle i.e., Plan-Do-Check-Act (PDCA)
  • Reviewing daily dashboard & data dump: To check the adherence with CLF & PSF.


Process & Standard Adherence:


Train DSE’s, TDE’s & Customer Care Executive to follow company laid processes to give best customer experience.


OTHER REQUIREMENTS :


  • Top drawer communication skills, especially regional language & spoken English
  • Experience in sales function of any Electric Vehicle brand is desired
  • Knowhow of state subsidies on Electric Vehicles is desired
  • Proficiency: MS Office Applications (MS word, MS Excel, MS PowerPoint
  • Willingness to travel 20/25 days in a month in allotted geography etc.

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