Customer Success Associate
6 days ago
About Clothing Tech
Clothing Tech®, a joint venture partner of Hexagon AB, is the emerging leader in fashion design CAD software. By incorporating automation and compressing time from sketchpad to retail, Fashionr™ is the only design platform that allows you to manage the fourth dimension of time.
True 3D garment definition reduces cost and time per style, and improves sustainability initiatives, fit consistency, profit margins, and overall process efficiencies. Clothing Tech’s groundbreaking solution, the Fashionr™ platform, empowers designers and tech designers to effortlessly merge creativity, innovation, and automation, infusing fresh vitality into the business of fashion and providing tangible, scalable assets needed to go beyond visual rendering to physically produce the garment.
Role
Customer Success Associate
You are someone who has experience in fashion garment design/construction, loves technology, and has a passion for providing exceptional garment technology support to our garment industry customers (i.e. fashion brands/labels, buying agents, and garment manufacturers). Additionally, you thrive in a multi-cultural, fast paced, and high-growth environment. You are someone with strong communication skills (will communicate daily with U.S. team) and a track record of being a collaborative, strategic, and a creative problem-solver. You are results-driven and can demonstrate an innate ability to get things done.
Responsibilities
- Through on the job training become an expert user of Clothing Tech’s proprietary software, Fashionr™.
- Regularly test software to learn new functionality, confirm stability, and communicate functionality and UI/UX bugs.
- Work on customer specific projects, using new knowledge of the software, garment construction, patternmaking, costing, and finish development knowledge to create customer-specific digital assets.
- Work with Customer Success Lead to provide daily support to users, including answering questions, analyzing problems, and quickly forming solutions.
- Collaborate with sales to prepare for and deliver product demonstrations.
- As a service to customers, develop digital fabrics, avatars, and digital trims/finishes.
- Optimize processes to increase customer satisfaction and improve efficiency.
- Track customer interactions, including installation activities, reported issues, and completed solutions along with any further support needed from engineering or commercial functions.
Skillset Required
- Garment Manufacturing, Garment Technology, Technical Design, Garment Construction, Materials and Labor Costing, Patternmaking and Fitting skills; 5+ years of apparel manufacturing and technology experience preferred
- Competent with Azure, Microsoft Suite, Adobe Creative Suite, Flat Patterning, Gerber/Accumark, Lectra, or OptiTex 2D pattern software. PLM experience is a plus.
- Needs to work well independently, possess keen attention to detail, have excellent follow through skills and be pro-active.
- Should be quick, collaborative and creative. Need to be able to thrive in a deadline driven environment.
- Have ability to multi-task and handle multiple projects at once and be deadline oriented.
- Must have strong communication skills in English (verbal and written), and work well within a team environment.
- Experience working with garment customers, helping build target products using multiple tools.
Educational qualification
Bachelor's degree or above in Fashion Technology, Garment Manufacturing, Patternmaking or equivalent work experience is preferred.
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