E-commerce Executive

13 hours ago

Surat, India Jewel Pro Tech Full time

About the Company:

Welcome to Jewel Pro Tech, a leading IT company that delivers top-tier technology solutions. Our marketplace, GEMGEM, is a unique platform specializing in natural diamonds, gemstones, and their studded jewellery. GEMGEM allows users worldwide to list and buy items seamlessly, creating a global marketplace for premium jewellery.

Job Purpose:

The E-commerce Executive will support our GEMGEM marketplace by providing high-quality customer service through live chat, email, and messaging platforms. This role involves handling customer inquiries, processing sales orders, and ensuring customer satisfaction while maintaining data privacy. The ideal candidate will work closely with internal teams to ensure smooth operations and provide professional support to our global user base.

Key Responsibilities:

Customer Support & Communication

  • Deliver prompt, accurate, and courteous responses to customer inquiries via live chat, email, and messaging platforms.
  • Address questions related to product listings, order statuses, and other customer concerns.
  • Ensure customer satisfaction by maintaining high communication standards in fluent English.

Sales Order Processing & Coordination

  • Assist in processing sales orders and coordinate with internal departments to ensure efficient and timely deliveries.
  • Monitor order statuses and provide regular updates to customers.
  • Facilitate smooth transactions between buyers and sellers on the GEMGEM platform.

Data Management & Privacy

  • Maintain accurate and up-to-date customer records in the CRM system.
  • Ensure complete data privacy and compliance with internal protocols.
  • Track interactions and transactions for reporting and analytics.

Issue Resolution

  • Handle customer complaints with a solutions-oriented approach and escalate issues to the relevant teams if necessary.
  • Resolve issues professionally and promptly to maintain customer trust.

Reporting & Analysis

  • Provide feedback and insights to optimize sales support processes.

Process Improvement & Efficiency

  • Identify opportunities to enhance customer support and sales processes.
  • Contribute to the continuous improvement of our platform by implementing best practices.

Qualifications & Experience:

  • Education: Any Graduate
  • Experience: Minimum 1 year of experience in sales support or customer service, preferably within the e-commerce, IT, or technology sectors. Experience with jewellery or luxury goods is a plus.

Key Skills & Competencies:

Language Proficiency

  • Strong command of English, both written and verbal, with impeccable grammar and communication skills.

Technical Skills

  • Proficiency in using Customer Relationship Management (CRM) systems.
  • Familiarity with AI tools, language conversion tools, and Microsoft Office Suite (Word, Excel, PowerPoint).

Customer Service Orientation

  • Strong problem-solving skills and the ability to provide effective solutions that enhance customer satisfaction.
  • High attention to detail and commitment to providing professional service.

Multitasking & Time Management

  • Ability to handle multiple tasks in a fast-paced environment while maintaining accuracy and quality.

Confidentiality & Integrity

  • Commitment to maintaining data privacy and confidentiality in handling sensitive customer information.

Team Collaboration

  • Ability to collaborate with cross-functional teams and work effectively in a dynamic office environment.
  • Comfortable with remote communication and coordination with global teams when necessary.

Compensation & Benefits:

  • Salary Compensation Based on Interview.
  • Performance-based bonuses.
  • Opportunities for professional growth and career development.

Application Process:

If you are a customer-focused professional with experience in e-commerce operations, we encourage you to apply. Join us at Jewel Pro Tech to contribute to our growing GEMGEM marketplace and help us deliver exceptional services to a global audience.

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