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Campaign Manager

3 months ago

Mumbai, India Tech Mahindra Full time

JOB Role: Campaign Manager


Location: Mumbai (Chandivali) Only


Dialer Experience is must


Looking for WFM Team Lead or Assistant Manager for 2 years of experience


Skillset: Campaign Manager, Campaign Creation, Campaigning, Dialer, Dialer Management, Pacing, Outbound Dialer, Cisco, Genesys, Avaya, Predictive Dialer, Progressive Dialer, preview Dialer, Dormant, inactive, and welcome calling


Roles and Responsibilities:

•Should have at least 5 years for dialing experience on predictive dialer (preferably CISCO)

•Experience in banking outbound dialing (preferably in public sector bank)

•Should have experience on multiple campaigns (must have, are listed below):

•Collections

•Loan

•Dormant, inactive, and welcome calling

•Survey calling (D-sat calling)

•Should have 2 years of leadership experience as TL (or 4 years for AM)

•Good understanding of PSU dialing

•Should be able to manage stakeholders on his own (including bank officials)

•Should have good understanding of MIS along with dialer – as he will be responsible for explaining reports to bank officials and get the created for dialer/MIS