Senior Collections Associate – International Voice
15 hours ago
About the roleThis role supports a US bank collections voice process, handling calls with US customers to resolve payment issues, negotiate settlements, and maintain high customer experience standards. It is ideal for candidates coming from international call center / BPO environments, especially those who have worked on US banking or collections processes and want stable growth in a compliant, KPI-driven setup.Key responsibilitiesManage inbound and outbound calls to US customers for banking and collections in an international voice process.Explain payment options, negotiate and secure payments, and work towards monthly collection and quality targets.Adhere to US banking, compliance, and data security guidelines while maintaining a professional tone.Log every interaction accurately in the system and work closely with team leaders to improve performance metrics.Must-have profileRecent experience in an international voice process (BPO / call center) is mandatory.Strong preference for candidates with US collections / US banking voice process experience.Excellent command over the English language – neutral accent, strong listening and speaking skills.Comfortable working US night shifts and rotational weekly offs.Minimum education: [Insert requirement – e.g., Graduate / 10+2 with relevant experience].Must clear the Versant English Assessment with a score of 80+ via this link: https://forms.gle/SvZSbeTFzeBVgKgy7Use of AI tools (e.g., ChatGPT) or external assistance during the assessment leads to automatic disqualification as per internal checks.What you getCompetitive fixed pay with attractive incentives based on collections performance.Opportunity to work on a top-tier US bank process within a global BPO ecosystem.Structured training, coaching, and potential to grow into senior roles (SME, QA, TL) for consistent high performers.How to applyClick “Easy Apply” / “Apply” on LinkedIn with your updated resume.Highlight your international voice experience, US process / collections work, current CTC, expected CTC, and notice period.Shortlisted candidates will be invited for the Versant test, followed by operations and HR discussions.#InternationalBPO #VoiceProcess #USProcess #Collections #USBank #CallCenterJobs #NightShiftJobs #BPOJobs #CustomerService #CollectionsAgent #HiringNow #ImmediateJoiners
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Senior Collections Associate – International Voice
10 hours ago
Thane, India BROWNROOF Full timeAbout the role This role supports a US bank collections voice process, handling calls with US customers to resolve payment issues, negotiate settlements, and maintain high customer experience standards. It is ideal for candidates coming from international call center / BPO environments, especially those who have worked on US banking or collections processes...
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Thane, India BROWNROOF Full timeAbout the roleThis role supports a US bank collections voice process, handling calls with US customers to resolve payment issues, negotiate settlements, and maintain high customer experience standards. It is ideal for candidates coming from international call center / BPO environments, especially those who have worked on US banking or...
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Collections Representative
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Thane, India BROWNROOF Full timeAbout the roleThis role supports a US bank collections voice process, handling calls with US customers to resolve payment issues, negotiate settlements, and maintain high customer experience standards. It is ideal for candidates coming from international call center / BPO environments, especially those who have worked on US banking or collections processes...
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Thane, India impact pvt Full time**Role : International Voice Process Executive** Experience : Min 1 year experience into International Voice Process Location : Thane Shift : US Shift Education : HSC/Graduation Salary : Up to 35K Per Month **Note : There is no pick and drop facility.** Pay: Up to ₹35,000.00 per month **Benefits**: - Provident Fund Schedule: - Night shift - US...
