Group Manager

4 weeks ago

Gurugram, India WNS Full time

Job Description


We are seeking a dynamic and experienced Training Manager to oversee the training needs of a team comprising up to 500-600 employees.

The ideal candidate will have strong leadership skills to manage a team of training trainers and drive the effective execution of training programs.

They will be accountable for various aspects of training, including new hire training, performance monitoring during the initial period, and continuous knowledge management during regular operations.

People Management: Lead and mentor a team of training trainers to ensure they meet their objectives and deliverables effectively.

Training Program Development:

Collaborate with stakeholders to design comprehensive process training plans tailored to the organization's needs.

Assess and enhance the effectiveness of training materials, including Standard Operating Procedures (SOPs), Participant and Facilitator Guides, and Learning Check Points.


Execution and Oversight:

Execute training deliverables under the guidance of the Training Manager, ensuring alignment with organizational goals and standards.

Conduct audits, Performance Knowledge Transfer (PKT) calibrations with Quality Assurance (QA), and Training Needs Assessments (TNA) for employees in day-to-day operations.


Monitoring and Improvement:

Track and provide detailed updates on the progress of training batches, identifying areas for improvement and optimization.

Conduct periodic follow-ups on below quality (BQ) employees, providing tailored training and refreshers to enhance performance.


Certification and Development Programs:

Organize certification programs and other developmental workshops for auxiliary trainers to enhance their skills and capabilities.

Process Improvement:

Regularly review and revise standard operating procedures (SOPs) in consultation with clients, ensuring alignment with best practices and evolving business needs.

Compliance and Reporting:

Ensure adherence to training governance mechanisms outlined in the Training Standard Document (TSD).

Prepare, publish, and maintain various training reports and dashboards to track key performance indicators and inform decision-making.


Qualifications:

degree/ Advanced degree or professional certifications preferred.

3 years experience Proven experience in training management, preferably in a large-scale environment with 700-800 employees.

leadership and people management skills, with the ability to inspire and motivate a team.

communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

Mindset with the ability to assess training effectiveness and identify areas for improvement of training methodologies, adult learning principles, and instructional design concepts.

Proficiency in data analysis and reporting tools to track and evaluate training metrics.

Ability to manage multiple projects simultaneously and prioritize effectively


Qualifications


• Graduate / Post Graduate

• Overall work experience of minimum 8 yrs.

• Minimum 2 yr. experience in Training department

• Should have solid subject matter expertise and at least 4 years experience in Revenue Cycle Management domain

• Willingness to work in evening / night shifts

• Experience in client communication / presentation

• Demonstrates personal excellence, lives the growth mindset and adapts to WNS Values

• Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes

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