Product Manager

1 week ago

Mumbai, India Ishan Technologies Full time

Job Title: Product Manager Hosted Contact Center Solution


Job Summary:

Product Manager HCC Services will lead the product definition, GTM strategy, Vendor partnerships development. He will decide the solution roadmap and product priorities based on market, customer requirements.


He will be a team member working in collaboration with cross functional teams for services launch / rollout, customer onboarding for revenue growth of organisation.


Responsibilities:


  1. Understand Market needs, market size ($), competitive landscape. Assesment of market share
  2. Define Product and strategy alignment with business objectives. Develop product specifications and MRD (market requirement document) from requirements and user stories for each feature.


  1. Partner with key stakeholders to define the Go to Market strategy and roadmap for the product.


  1. Collaborate with Marketing for Marcom strategy, product marketing to drive the product launches and marketing events


  1. Product Roadmap definition, features / functionality prioritisation


  1. Product development- work with CFT for complete product capabilities & integrations (CRM, Billing, IT, Tools for monitoring etc)


  1. AOP Planning, Revenue definition, Sales targets/ Incentives, Commissions etc


  1. Product performance and Revenue analysis


Meeting OEMs, large / key customers for opportunities closures


  1. Define product priorities for the product features based on the area ofcustomer experience, performance, and operational support


  1. Drive partnerships with vendors, partners and customer organisations as required


  1. Drive buy- in for the product vision from internal and external stake holders


  1. Work with cross functional team to take product to market.


  1. Proactively work with Cross functional teams to identify and resolve potential challenges in the product readiness for launch.


  1. Create comprehensive product documentation.


  1. Build Business case for the Product with P&L


  1. Trouble-shooting problems during the configuration or go-live stages of client implementations.


Work with internal telecom and IT infrastructure teams for the implementation of the Contact center solutions developed.



Qualifications:


- Bachelor's degree in Electronics and Telecommunications, Computer Science, Information Technology

- MBA in Marketing

- 5+ years of Product Management Experience

-Proven experience of contact center and associated regulatory framework,

Experience in coordinating product development cycles and schedules.

-Experience of launching products to customers

- Strong demonstrated experience in working with CFTs for launch of new products

-Strong business acumen to analyse market intel and define product strategy. Passionate in Product Management.

- Knowledge of AWS cloud shall be preferred.

Soft skills

Excellent Verbal, written and technical documentation skills


Excellent presentation Skill

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