Food And Beverage Assistant

2 weeks ago

Chennai, Tamil Nadu, India The Raintree Hotels Full time

Responsibilities -

  • Provide excellent customer service to guests by taking orders, answering questions about menu items, and making recommendations.
  • Record guest orders accurately and relay them to the kitchen or bar staff.
  • Ensure that special dietary requirements or requests are noted and communicated.
  • Serve food and drinks to guests, adhering to the hotel's service standards, including proper etiquette and timing.
  • Prepare and set tables for dining, ensuring that they are clean, well-arranged, and properly equipped with utensils, glassware, and napkins.
  • Be knowledgeable about the menu items, including ingredients, preparation methods, and pricing, in order to answer guest inquiries.
  • Suggest additional menu items, specials, or beverages to enhance the guest's dining experience and increase revenue.
  • Present bills to guests, process payments, and provide change or receipts. Handle any billing inquiries or issues.
  • Ensure that dining areas are clean, tidy, and well-maintained. Clear and reset tables for the next guests.
  • Adhere to food safety and hygiene standards, as well as any legal or hotel-specific regulations related to alcohol service.
  • Collaborate with kitchen staff, bartenders, and other service associates to ensure smooth and efficient food and beverage service.
  • Address guest concerns, complaints, or requests promptly and professionally to ensure a positive dining experience.
  • Assist with promoting special promotions, events, or new menu items to guests.

Skills & Requirements:

  • Hotel Management graduate education preferred
  • Pleasing personality and good communication skills
  • Computer dexterity: MS Office (Word, Excel, PPT)
  • Prior relevant hospitality experience in position of application.
  • Freshers are welcome.

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