Digital Collections Strategy Manager – Pre-Delinquency Management
3 weeks ago
Role Overview:We are looking for a Digital Collections Strategy Manager to lead pre-delinquency andearly-stage risk management programs for our partner lending institutions. The role willinvolve designing, deploying, and optimizing data-driven borrower engagementstrategies that proactively reduce delinquency and improve portfolio health.Key Responsibilities:1. Strategy & Design• Develop and implement digital pre-delinquency management frameworks usingborrower segmentation, behavioural analytics, and risk signals.• Define preventive engagement journeys (SMS, WhatsApp, email, IVR, appnotifications, etc.) to encourage timely repayment and reduce roll rates.• Partner with client institutions to design custom strategies aligned to their portfoliomix (personal loans, credit cards, consumer durable finance, etc.).2. Execution & Optimization• Manage execution of multi-channel digital campaigns via Company's DCM platform.• Continuously analyse borrower responses and payment behaviours to refinemessaging, timing, and channel effectiveness.• Collaborate with Product and Data Science teams to test and iterate on predictivemodels for delinquency prevention.Private & Confidential3. Client & Stakeholder Management• Work closely with client collection heads and risk teams to align pre-delinquencyinitiatives with business objectives.• Present performance insights and dashboards, highlighting strategy impact on keymetrics such as DPD roll rates, cure rates, and collection efficiency.• Train client operations teams on digital engagement best practices.4. Cross-Functional Collaboration• Collaborate with internal Product, Analytics, and Customer Success teams to driveproduct improvements based on client feedback.• Support integration with client LMS / CRM systems for real-time borrower insights.Qualifications & Experience:• 5–8 years of experience in collections strategy, credit risk, or portfoliomanagement, preferably in banks, NBFCs, or fintechs.• Strong understanding of retail lending products and collections lifecycle, particularlypre-delinquency and early-stage (0–30 DPD) management.• Experience working with digital channels, communication platforms, and analyticstools.• Hands-on experience in A/B testing, segmentation, and campaign optimization.• Proficiency in Excel / SQL / Tableau / Power BI; exposure to CRM or collectionmanagement platforms is a plus.• Excellent communication and stakeholder management skills.What We Offer:• Opportunity to shape the future of digital collections and borrower engagement inIndia.• Collaborative, high-growth environment with cross-functional exposure acrossproduct, strategy, and analytics.• Competitive compensation and performance-linked incentives.
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Thane, India TalentPool Full timeRole Overview: We are looking for a Digital Collections Strategy Manager to lead pre-delinquency and early-stage risk management programs for our partner lending institutions. The role will involve designing, deploying, and optimizing data-driven borrower engagement strategies that proactively reduce delinquency and improve portfolio health. Key...
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Thane, India TalentPool Full timeRole Overview: We are looking for a Digital Collections Strategy Manager to lead pre-delinquency and early-stage risk management programs for our partner lending institutions. The role will involve designing, deploying, and optimizing data-driven borrower engagement strategies that proactively reduce delinquency and improve portfolio health. Key...
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Thane, India TalentPool Full timeRole Overview: We are looking for a Digital Collections Strategy Manager to lead pre-delinquency and early-stage risk management programs for our partner lending institutions. The role will involve designing, deploying, and optimizing data-driven borrower engagement strategies that proactively reduce delinquency and improve portfolio health. Key...
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Digital Collections Strategy Manager
3 weeks ago
Thane, India TalentPool Full timeRole Overview: We are looking for a Digital Collections Strategy Manager to lead pre-delinquency andearly-stage risk management programs for our partner lending institutions. The role willinvolve designing, deploying, and optimizing data-driven borrower engagementstrategies that proactively reduce delinquency and improve portfolio health.Key...
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Thane, India TalentPool Full timeRole Overview:We are looking for a Digital Collections Strategy Manager to lead pre-delinquency andearly-stage risk management programs for our partner lending institutions. The role willinvolve designing, deploying, and optimizing data-driven borrower engagementstrategies that proactively reduce delinquency and improve portfolio health.Key...
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Thane, India TalentPool Full timeRole Overview:We are looking for a Digital Collections Strategy Manager to lead pre-delinquency andearly-stage risk management programs for our partner lending institutions. The role willinvolve designing, deploying, and optimizing data-driven borrower engagementstrategies that proactively reduce delinquency and improve portfolio health.Key...
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Thane, India TalentPool Full timeRole Overview:We are looking for a Digital Collections Strategy Manager to lead pre-delinquency andearly-stage risk management programs for our partner lending institutions. The role willinvolve designing, deploying, and optimizing data-driven borrower engagementstrategies that proactively reduce delinquency and improve portfolio health.Key...
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Inbound & Outbound Collection
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Thane, India Hamari Awaaz Charitable Trust Full timeOpening for Inbound & Outbound Collection Location - Airoli & Thane Male & Female Both can Apply **Collection Agent Responsibilities**: - Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department. - Developing debt collection strategies and plans. - Contacting debtors by telephone to enact and negotiate debt recovery. -...
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Thane, India Festen Technology Pvt Ltd Full time**We are interested in hiring a dedicated and hardworking individual as a Tele caller-Collection for our client** **Location**: Thane, Mumbai - He/she will be responsible for managing a delinquency-free Loan portfolio. The incumbent is required to do this in a cost-optimal manner and ensure that there are no adverse fallouts due the collections means...
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Muktai Nagar (Thane), Mumbai, India Neowise Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are seeking an experienced Senior Collection Expert to join our team. The ideal candidate will be responsible for managing a portfolio of delinquent accounts, leading a team of collection agents, and ensuring compliance with collection laws and regulations. Gujrati, Marathi. Hindi, English Key Responsibilities:Manage a portfolio of delinquent...
