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Business Excellence Manager

3 months ago

Bengaluru, India EdgeVerve Full time

Objective


To enable implementation of standardized delivery, product engineering practices across product development, implementation and support projects ; perform product release governance reviews/delivery risk reviews and process adherence checks participate in the sales cycle(RFI/RFP responses, proposal reviews)


Responsibilities

  • Strategize and plan delivery, release reviews to identify delivery risks and quality/productivity improvement opportunities
  • Work with delivery/engineering leadership to own/support programs to enable delivery risk mitigation/quality/productivity
  • Perform delivery excellence/release reviews to verify implementation of standard delivery and engineering practices
  • Work with Delivery/engineering teams to ensure that delivery conforms to schedules, milestones, quality and scope. Ensure governance mechanisms in place are functioning effectively
  • Identify delivery risks proactively and mitigations thereof, monitor the risks; minimize customer escalations and provisioning
  • Identify opportunities to improve productivity, quality ;work with the delivery teams to support initiatives in the areas of productivity and quality improvement
  • Develop and Standardize engineering, delivery and support processes
  • Lead process transformation programs in span
  • Benchmarking against other organizations and contextualize industry best practices to organization
  • Enterprise audits
  • Content creation and delivery of process training for a portfolio of accounts
  • Facilitate cross sharing of practices
  • Support implementation of improvement actions from customer feedback mechanisms
  • Carry our exec level reporting
  • Function SPOC during sales cycle


Qualifications

  • 12+ years of delivery excellence experience in a software services /software product development organization (primary requirement)
  • 6+ years of proven implementation(dev/test) / support experience in a software services/software product development organization preferred
  • Experience in managing projects desirable
  • Knowledge and Experience in SDLC process & methodologies viz., agile(SAFe preferred)/waterfall, project management, ALM and development/test tools, devops, process improvement techniques like Lean, emerging areas like SaaS
  • Experience in managing small cross functional and remote teams
  • Knowledge of business / project financials
  • Experience in managing change initiatives preferred


Soft skills

  • Self-starter
  • Excellent communication skills(verbal and presentation)
  • Good facilitation skills
  • Entrepreneurial thinking
  • Good stakeholder management
  • Ability to whiteboard
  • Work with ambiguity
  • Ability to work in a matrix org