Release Manager

4 weeks ago

Hyderabad, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


Inviting applications for the role of Consultant – Release Manager

We are looking for candidates who have a passion for ITSM Release Management role. Ideal candidates should have technical experience in Managing Releases and know the process of defining going through entire release management workflow in Service Now. This key role demands a highly motivated individual with a strong background in Computer Science/ Software Engineering. You are meticulous, thorough and possess excellent communication skills to engage with all levels of our stakeholders. A self-starter you are up-to-speed with the latest developments in the tech world.


Responsibilities

  • the release of project deliverables and release life cycle.
  • the project-related tasks such as plans, timelines, requirements, etc. between different teams.
  • the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates.
  • the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.
  • the progress and find issues, if any. Always work to improve the process of release.
  • sure that the release is planned, according to the requirements and budget.
  • the release readiness reviews before deployment and milestone reviews after each release.
  • plans for the implementation and deployment as per the release schedule.
  • and give weekly updates on the release activities
  • sure the allocation of Release Engineers to every release.
  • with release managers from different IT departments.
  • the Go-Live activities to deploy the software successfully.
  • up with relevant development teams responsible for building the automation tools used to develop and deploy the software.
  • the CAB meetings to discuss the release schedules with the team and find roadblocks, if any.
  • documentation related to procedures on build and release, various notifications lists, and dependencies.
  • improvements in the methodologies used for configuration management and development of software that helps to find ways to use in configuration management.


Qualifications we seek in you

Minimum Qualifications / Skills

  • Degree required. Preferably in Computer Science, Information Systems, or related field
  • communication and written skills
  • overall understanding of IT landscapes (Application Management/Hosting/Infrastructure/Collaboration tools)
  • communication skills; highly assertive
  • communication skills at all levels within Genpact, the customer organization and the customer’s suppliers and partners
  • abilities – good interpersonal, facilitation and presentation skills


Preferred Qualifications/ Skills

  • Foundation & ITIL Service Operation certification
  • good written and presentation / verbal communication skills with experience of customer interfacing role.
  • requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude.
  • Experience of ServiceNow (Ticketing tool)
  • English interpersonal skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations.
  • knowledge, experience and excellence within the specific area of Release Management


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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