Network Engineer
1 month ago
Position: Engineer - Networking
Job Location: Chennai - Perungalathur
Shift Timings: Night Shift
Interview process: Tech discussion -> Managerial discussion
Roles & Responsibilities
• Troubleshoot all Level 1/ 2 Calls from customers.
• Ensure consistent customer satisfaction.
• Document all communication with customers in the CRM.
• Notify/Discuss with TL/Manager on tickets that require assistance.
• Timely handoff (escalation) of cases that require technical escalation to L3 TAC.
• Plan and constantly work on upgrading tech and product expertise.
• Contribute to the knowledge base/ Tech Forum
Basic Skill Set:
• Good communication skills
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP,
• FTP, TFTP). • Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d,802.1w.
• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
• Experience on routing protocols - RIP V1/V2, OSPF, BGP
• CCNA, CCNP, Checkpoint Certification, CCSP certifications
Benefits of Joining Enterprise Support at CSS Corp:
• Choice of technology development program available for specializing in engineering support for all engineers.
• CSS provides multi technology career streams for growth of the Engineers.
• Performance based bonus programs.
• Opportunity to move across technologies and product lines using CSS Corp career track program.
• Growth Opportunities to Infrastructure Management services, Consumer tech support services and enterprise technologies services.
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