Front Desk Representative

3 weeks ago


Ludhiana, India KES Security Pvt. Ltd. Full time

Company Description

Welcome to KES Security Pvt. Ltd., where security and innovation converge to protect what matters most. With over 10,000 satisfied clients and a legacy of trust, KES Security is the leading security solution expert. We provide cutting-edge technology and innovation including CCTVs, smart security sensors, advanced WiFi & Mesh systems, Video Door Phones, Gate Automation, Biometrics, IT solutions, Electric Fencing, and more to fortify your safety.


Role Description

This is a full-time on-site role (Only females can apply) as a Front Desk Representative at KES Security Pvt. Ltd. located in Ludhiana. The Front Desk Representative will be responsible for:

  • Conduct regular staff meetings to communicate updates and foster teamwork.
  • Handle client inquiries, concerns, and requests in a professional and efficient manner.
  • Monitor and respond to online reviews and feedback to maintain high client satisfaction.
  • Coordinate with other departments to facilitate smooth communication and operations.
  • Handle billing and financial transactions accurately.
  • Basic knowledge of accounts to manage bills and enter data into accounting software.
  • Maintain a database of products sent for repair to the service centre & other logistic data.
  • Coordinate with the service centre regarding the delivery of repaired products.
  • Ensure accurate and up-to-date records of product repairs.


Qualifications

  • Graduation
  • Experience and proficiency in phone etiquette and receptionist duties
  • Strong customer service skills
  • Excellent communication skills, both verbal and written
  • Attention to detail and organizational skills
  • Pleasant and professional demeanor
  • Ability to work in a fast-paced environment


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