Account Manager

3 weeks ago

Bangalore Urban, India Thakral One Full time

About the Role

We are seeking an Account Manager with a technology background who has successfully transitioned into client-facing roles. The ideal candidate will have hands-on experience in banking technology, with exposure to Temenos T24 or similar core banking systems, and the ability to engage in meaningful, solution-oriented conversations with business and IT stakeholders.

This is not a purely sales role — it’s about being present with the customer on the ground, walking the floors, understanding pain points, spotting opportunities, and ensuring that Thakral One is seen as a trusted partner. The role will span staff augmentation as well as value-driven technology solutions, consulting, and managed services.

Key Responsibilities

Client Engagement & Relationship Management

  • Act as the primary point of contact for client stakeholders in Bangalore, building strong relationships across business and technology teams.
  • Maintain a visible presence at client sites to foster both formal and informal interactions.
  • Build trust with client teams through a deep understanding of their operational and technology environments.

Technology Insight & Opportunity Identification

  • Leverage prior technical experience to understand client architectures, processes, and systems — especially in core banking (T24).
  • Identify gaps, risks, and innovation opportunities through conversations and observation on the client floor.
  • Translate business and technical challenges into actionable proposals in collaboration with internal teams.

Business Development & Value Creation

  • Promote Thakral One’s full portfolio of services, beyond staff augmentation — including consulting, managed services, project delivery, and solution implementation.
  • Work with presales, delivery, and leadership to develop tailored proposals.
  • Build and maintain an opportunity pipeline to drive account growth.

Account Governance & Customer Satisfaction

  • Monitor delivery quality and customer satisfaction across ongoing engagements.
  • Proactively identify and resolve delivery or relationship issues.
  • Ensure alignment between client expectations and Thakral One’s delivery capabilities.

Qualifications & Skills

Experience

  • 5–8 years of experience in technology roles (e.g., developer, business analyst, solution consultant) followed by client-facing/account management positions in IT services or BFSI.
  • Exposure to Temenos T24 or other core banking systems is highly preferred.

Skills & Competencies

  • Strong ability to bridge the gap between technical teams and business stakeholders.
  • Excellent interpersonal, networking, and influencing skills.
  • Commercial acumen and understanding of account growth strategies.
  • Self-starter with the ability to work independently in client environments.

Education

  • Bachelor’s degree in Computer Science, Information Technology, or related field (MBA is a plus).

Why Join Us

  • Opportunity to work with leading BFSI clients in the region.
  • Blend of technology insight and strategic relationship management in a single role.
  • Platform to create real value for clients by introducing innovative solutions and services.
  • Dynamic, collaborative work environment with a regional reach.

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