Customer Support Representative
4 days ago
About the Company
INSIDEA is a global, remote company empowering businesses to hire dedicated professionals across various fields. Access top-notch talent worldwide. Seamlessly integrate skilled professionals into your team and scale faster.
Our mission is to connect the world's top talent with global opportunities. We firmly believe in a borderless world where talented individuals everywhere can access the opportunities they deserve.
Job Description
As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction and loyalty by providing exceptional assistance and support. This position involves addressing customer inquiries and having 1+ years of relevant experience, resolving issues, and maintaining a positive and professional relationship with clients. Your primary objective is to enhance the overall customer experience and contribute to the company's success.
Job Responsibilities
- Customer Support: Respond to customer inquiries through various channels, such as phone, email, chat, or in person.
- Provide accurate and timely information or assistance.
- Issue Resolution: Investigate and resolve customer complaints, concerns, or problems effectively and efficiently.
- This may involve troubleshooting, coordinating with other departments, or making decisions to address customer needs.
- Product Knowledge: Maintain a deep understanding of the company's products or services to answer customer questions and provide relevant information.
- Communication: Communicate with customers in a professional and empathetic manner, actively listening to their needs and concerns.
- Strive to build positive relationships with customers.
- Record Keeping: Maintain detailed records of customer interactions, including their inquiries, feedback, and resolutions, for documentation and analysis.
- Good understanding of Excel
- Quality Assurance: Ensure that customer service interactions meet the company's quality standards and policies.
- Property uploads using various web browsers.
- Engage in live chat support to address customer inquiries and concerns. (both inbound and outbound)
Skills Requirement
- Strong communication skills, both verbal and written.
- Patience, empathy, and a customer-centric approach.
- Problem-solving abilities and a proactive attitude.
- Basic computer skills and the ability to work with customer service software and databases. Adaptability to handle various customer situations and inquiries.
- Previous customer service experience may be preferred.
- Familiarity with customer support software and systems.
Education and Experience
- High school diploma or equivalent; additional education is a plus.
- Previous experience in customer service or a related field preferred.
Working Conditions
- This position may require working evenings, weekends, or holidays as part of a rotating schedule.
- Shift timings : Should be flexible depending on the clients requirements (including nights and weekends)
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