Data Analyst

1 month ago

Bengaluru, India Movate Full time

Role – Data Analyst

Mandatory Skills – Powerbi, SQL, Python

Location – Bangalore

Key Responsibilities:

Data Analysis and Management:

· Ensure accuracy, consistency, and integrity in data analysis and management.

· Coordinate data infrastructure updates in line with analytical goals.

· Improve and preserve client metadata and data systems.

Analytics and Insights Development:

· Conduct Exploratory Data Analysis (EDA) and hypothesis testing to discover impactful insights.

· Contribute to the creation and optimization of analytical models for strategic decision-making.

· Utilize advanced analytics to address complex business challenges and improve case deflection strategies.

Advanced Reporting and Visualization:

· Create in-depth reports and visual presentations using PowerBI and Salesforce.

· Convert intricate data findings into comprehensible visual reports.

· Collaborate on dashboard design and updates to meet changing business requirements.

Case Deflection Optimization:

· Analyze key metrics to identify and leverage opportunities for case deflection enhancements.

· Work cross-functionally to develop and implement strategies that improve case deflection processes.

· Monitor and evaluate the effectiveness of case deflection initiatives, suggesting further improvements.

Workforce Management Reporting:

· Develop and manage sophisticated workforce management reports using Genesys software.

· Analyze workforce performance metrics to identify trends, forecast demand, and recommend optimizations for workforce distribution and resource allocation.

· Collaborate with management and stakeholders to ensure that reporting functions are fully integrated, addressing operational needs and enhancing performance efficiency.

Collaboration and Communication:

· Provide valuable insights and recommendations by collaborating with diverse teams.

· Present complex data insights in a simplified, understandable manner to a variety of stakeholders.

· Engage in team efforts, offering analytical expertise and insights.


APPLY;


Note - for immediate response Share your updated resume at Shivani.tyagi@movate.com with below details;


Details Required:

Total Experience –

Experience in SQL–

Relevant Exp in Powerbi-

Relevant Exp in Python-

Current CTC –

Expected CTC –

Notice Period – (If serving, please mention LWD) -

Any Offer – (If yes, please mention Offer amount) -

Current Location –

Preferred Location –

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